Popular alternatives include Zendesk Support, Zoho Desk, Tidio Helpdesk, LabiDesk and Desk365.
Yes, platforms like Zendesk Support, Zoho Desk, Tidio Helpdesk, LabiDesk and Support.cc by 500apps offer free tiers suitable for small or mid-sized companies.
Key factors include Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Ticket Management and pricing.
Tools like SysAid, LiveAgent, Help Scout, Zoho Desk and Freshdesk are best for small businesses for Help Desk Software.