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Compare Zoho Desk vs AskNicely

Overview

Description

Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage ... Read More

Build your culture on continuous customer feedback

Entry Level Pricing
  • Starts from $7 , yearly
  • Not Available
Free Trial Availability
  • No free trial
Spotsaas Score

9.7/10

Not Available

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

27 Features

7 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $7 , yearly
          • Not Available
          Pricing Plans
          • Express

            $9

            /user/month

            • Small business essentials:

            • Email

            • Social media

            Show more +

          • Standard

            $20

            /user/month

            • Everything in Express +

            • Live chat (Business Messaging)

            • Instant messaging

            Show more +

          • Professional

            $35

            /user/month

            • Everything in Standard +

            • Telephony

            • Blueprints

            Show more +

          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Browser Based (Cloud)
          • Installed - Mac
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Browser Based (Cloud)
          • Installed - Mac
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote

          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          2628

          Very Good

          1272

          Good

          213

          Poor

          15

          Terible

          19

          Excellent

          682

          Very Good

          96

          Good

          7

          Poor

          1

          Terible

          1

          Expert's Review generated by AI

          Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more

          AskNicely, a customer feedback and NPS software, has garnered high praise from users for its intuitive interface and seamless functionalities. Users appreciate the ease of use and the ability to ...Read more

          Pros and Cons
          • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

          • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

          • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

          • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

          • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

          • Configuring advanced features and integrations may require time and technical knowledge.

          • Simplifies feedback collection and management, providing real-time insights for quick actions.

          • Easy integration with various platforms like CRM, JobAdder, Salesforce, and Slack, enhancing usability and functionality.

          • Excellent customer service and support, offering guidance, onboarding assistance, and responsiveness.

          • Efficient automation features for surveys, follow-ups, and email notifications, saving time and improving response rates.

          • Customizable dashboards and themes for tailored data analysis and visualization.

          • Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility.

          • Some users may find the initial setup complex, especially when integrating with current CRMs or other systems.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          NHS

          NHS

          Rogers

          Rogers

          ESSILOR

          ESSILOR

          Cockburn ARC

          Cockburn ARC

          Ace sports

          Ace sports

          iClinic

          iClinic

          Media and Screenshots

          Screenshots
          Zoho Desk

          4 Screenshots

          Dashboard

          4 Screenshots

          Videos
          video-0

          4 Videos

          video-0

          2 Videos

          Alternatives

          Alternatives

          No Alternative products available.

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          No Alternative Products ☹️

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Zoho Desk offers Free Trial, but AskNicely does not.

          Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

          AskNicely is designed for Large Enterprises, Small Business and Medium Business.

          The starting price of Zoho Desk begins at $7/user/month when yearly, while pricing details for AskNicely are unavailable.

          Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

          Some top alternatives to AskNicely includes and undefined.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].