AskNicely Reviews in February 2025: User Ratings, Pros & Cons

"Great product all round"

What do you like best? How easy it is to use and manage your clients that you'll ask for feedback What do you dislike? Slightly annoying that you have to deactivate clients you send feedback request to. If you forget it keeps sending a feedback request on a loop Recommendations to others considering the product: It's easy to use, easy to send feedback requests and manage all your clients and their feedback all in an easy Dashboard What problems are you solving with the product? What ...

"Using the software for a year today now, couldnt be happier. Very easy to navigate and change things"

What do you like best? Ease of access and flexibility of the software overall. So much you can do with it besides sending surveys What do you dislike? Sometimes the filters will not work, they will be off to the right side of my browser and then i cannot click okay to apply that filter. Other than that, nothing. Recommendations to others considering the product: Do it. What problems are you solving with the product? What benefits have you realized? Our company's Marketing department has ...

"Absolute game-changer!"

What do you like best? AskNicely has turned what used to be a very clunky feedback survey we sent every 6 months that required hours to produce, send and review, into an almost completely automated and real-time process. Absolute game changer for our business. We use the JobAdder integration which eliminates any for a third party like Zapier or manual process with CSV files. We were able to set up and customise multiple surveys for candidate and clients at different stages in the ...

"Important feedback, fast!"

What do you like best? Simplicity and responsiveness. I love the immediate updates when feedback is provided. The weekly overview is very handy too! What do you dislike? App is great but limited in functionality Recommendations to others considering the product: Use the feedback! It’s valuable. What problems are you solving with the product? What benefits have you realized? Helps us fix customer concerns and augment the positive experience they have with us. It also helps us ensure that our ...

"Great Feedback from our Clients"

What do you like best? I love that we have direct feedback from our clients and their employees concerning the services we provide to them. What do you dislike? Some clients get frustrated with the amount of surveys they receive. Recommendations to others considering the product: This is a great tool to educate a company in any industry as to the level of satisfaction their clients have with your product or services. This tool allows our company to address unsatisfactory scoring immediately ...

"Sales and onboarding experience faultless. Platform user friendly with deep insights."

What do you like best? Ability to automate surveying our clients' experience and follow up on their commentary What do you dislike? Inability to edit people data directly into platform What problems are you solving with the product? What benefits have you realized? Automated scoring of Net Promoter Score, a KPI for our firm.

"Fantastic onboarding experience!"

What do you like best? Their team is what I like best. They made the setup and configuration super easy for us and held screen share meetings for us to make sure we were comfortable with the interface. What do you dislike? I do not think there are any downsides to AskNicely, they are great! Recommendations to others considering the product: Use AskNicely if you're looking for an easy to use interface, simple integration, and great customer support! What problems are you solving with the ...

"Great NPS product"

What do you like best? Once the product has been set up with all necessary integrations, you will continue to gain value through a constant flow of customer feedback. Comes with a great dashboard to display in the office to raise Customer Success profile within your business. What do you dislike? Initial setup can be a little complex depending on integrations with current CRM's. But with that aside, not much to dislike about the product. What problems are you solving with the product? What ...

"Awesome Customer Experience & NPS Software!"

What do you like best? AskNicely is extremely easy to use both internally and for collecting feedback from our customers. It flows in a cool, conversational kind of way and that makes the whole thing feel easy. What do you dislike? Nothing major but it would potentially be a good idea to offer the software at a lower price point for smaller companies of less than 10 people or startups. Recommendations to others considering the product: Go for it - your future self and your business will ...

"Great tool to know what your customers think about your product."

What do you like best? Their customer success team is just great and helpful. They are extremely responsive and very patient with some asks that I have but always with a great deal being done after meeting with them. The degree of customization to report on NPS is great. Their advanced scheduling feature helps me use our integration with our chat platform to make segments of audiences Themes help in putting types of feedback about different aspects of our product in buckets. What do you ...