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Compare ZIWO vs Call Center Studio vs Nextiva

ZIWO - Call Center Software
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Overview

Description

ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with ... Read More

The Call Center Studio software suite offers a complete call center solution that features CRM, ACD, real-time interactive voice response (IVR), and predictive dialing. Also included is a ... Read More

Entry Level Pricing
  • Starts from $109
  • Not Available
Free Trial Availability
Spotsaas Score

8.9/10

8.9/10

User Ratings

4.7

(83)
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Software Demo

Demo

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Features

Total Features

11 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $109
          • Not Available
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          28

          Very Good

          4

          Good

          1

          Poor

          0

          Terible

          0

          Excellent

          80

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          ZIWO has garnered positive feedback for its advanced features that enhance call center operations. Users appreciate the IVR feature, call detection by country code, and the ease of monitoring ...Read more

          Call Center Studio has proven to be a standout in the realm of call center solutions, as highlighted by its satisfied users. The software is lauded for its easy-to-use interface and quick, ...Read more

          Pros and Cons
          • Automated detection of phone number country codes enhances convenience and efficiency.

          • Easy access and navigation through different options in the apps, improving user experience.

          • Excellent call tracking and recording capabilities contribute to operational efficiency.

          • User-friendly interface and design with continuous improvement efforts for better usability.

          • Ability to make calls remotely, facilitating work flexibility and productivity.

          • Occasional system freezes causing delays in operation.

          • Automatic logging out after page refresh affecting user experience.

          • Limitations in features availability, like call counting on the home page and call number search.

          • Fast and effective technical support, providing instant solutions.

          • Simple and user-friendly interface, easy to navigate for all users.

          • Reliable dialer with excellent call quality, suitable for high call volumes.

          • Cost-effective solution with comprehensive features compared to competitors.

          • Fantastic support system with seamless onboarding process.

          • Lack of variety in the Marketplace for additional apps and connectors.

          • Some users find it overly simplistic, lacking in advanced customization options.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          Vodafone

          Vodafone

          Fedex

          Fedex

          Volvo

          Volvo

          Media and Screenshots

          Screenshots

          No screenshots available.

          Admin

          6 Screenshots

          Videos
          video-0

          5 Videos

          video-0

          1 Videos

          Alternatives

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both ZIWO and Call Center Studio offer a Free Trial.

          ZIWO is designed for Large Enterprises, Medium Business and Small Business.

          Call Center Studio is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of ZIWO begins at $109/User/Month, while pricing details for Call Center Studio are unavailable.

          Some top alternatives to ZIWO includes Nextiva, TalkDesk, Calabrio One, CallTools, uContact, CloudTalk, Call Center Studio, Dialpad Contact Center, Callision, RingCentral Contact Center and CallMatrix.

          Some top alternatives to Call Center Studio includes Nextiva, Zendesk Talk, TalkDesk, Novanet Cloud Contact Center, HoduCC, TelebuHub, Aircall, Dialpad Contact Center, CloudCall and Freshdesk Contact Center (Formerly Freshcaller).

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].