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Compare Zendesk Support vs Metorik

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Metorik is an ecommerce software that allows to easily manage online store. Markup products, edit categories, set up promotion codes, create drafts of emails and newsletters—all in one ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $41.70 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.2/10

8.2/10

User Ratings

3.8

(52)
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Software Demo

Demo

View demo

View demo

Features

Total Features

29 Features

9 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $41.70 , Billed Yearly
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Metorik

            • Historical Data

            • Unlimited Team Members

            • All Reports

            Show more +

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Freelancers
          • Medium Business
          • Small Business
          • Individuals
          • Large Enterprises
          • Freelancers
          • Medium Business
          • Small Business
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          6

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          No Expert ai Review available for the product

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          No Pong

          No Pong

          PHLearn

          PHLearn

          The Protein Bread Co

          The Protein Bread Co

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          subscription matches

          1 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Metorik offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Metorik is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Metorik Starts at $41.70/Month when Billed Yearly.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Metorik includes Firecart, SellerCenter, CS-Cart, EasyEcom, 2Ship, BigCommerce, Ecomfit, Purchase Commerce, Cart, Web.com, Route For Merchants and Halo.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].