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Compare Zendesk Sell vs ipSCAPE

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ipSCAPE - Contact Center Operations Software
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Overview

Description

Zendesk Sell is the complete solution for selling online or in-person with any channel, product and pricing model. You can create offers, customize and personalize them, automate pricing ... Read More

Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Not Available
Free Trial Availability
  • No free trial
Spotsaas Score

9.1/10

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

29 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $19 , yearly
        • Not Available
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Mac
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        117

        Very Good

        25

        Good

        7

        Poor

        0

        Terible

        1

        Excellent

        23

        Very Good

        4

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Zendesk Sell (formerly Base CRM) has consistently received positive feedback for its intuitive and user-friendly interface, making it accessible even for beginners. Users universally appreciate ...Read more

        ipSCAPE has garnered positive feedback from users for its efficient time tracking capabilities, real-time monitoring, and communication features. Users appreciate the system for providing ...Read more

        Pros and Cons
        • Intuitive and user-friendly platform, with a minimal learning curve, even for non-technical users.

        • Seamless integration with other tools like Zendesk Support, G-Suite, Mailchimp, and PandaDoc enhances functionality and workflow.

        • Mobile-friendly application supports on-the-go productivity and lead management.

        • Robust automation features streamline tasks, reducing manual effort and improving efficiency.

        • Comprehensive reports and goal tracking support effective sales management and performance monitoring.

        • Limited integration and extension options, especially for bulk emails, phone systems, or advanced automation features without third-party tools.

        • Customization capabilities for reports, workflows, and user preferences feel limited and less flexible.

        • Performance issues like occasional slowness or audio drops in certain scenarios.

        • Provides accurate time tracking, helping in call management and handling.

        • Easy to log in and access, making it user-friendly.

        • Allows monitoring of call activities and agents' performance for evaluation and improvement.

        • Helpful in communication with customers and resolving their issues efficiently.

        • Useful for tracking queue status and pause reasons in real time.

        • Occasional errors and latency issues may occur, affecting usability.

        • System crashes or errors leading to interruptions in service.

        • Limited visibility on certain metrics like wrapping time or hold duration.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Intermind

        Intermind

        Stapples

        Stapples

        Freshly

        Freshly

        Healius

        Healius

        Laithwaite’s Wine

        Laithwaite’s Wine

        Compare Club

        Compare Club

        Media and Screenshots

        Videos
        video-0

        2 Videos

        video-0

        2 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Zendesk Sell offers Free Trial, but ipSCAPE does not.

        Zendesk Sell is designed for Large Enterprises, Medium Business and Small Business.

        ipSCAPE is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Zendesk Sell begins at $19/User/Month when yearly, while pricing details for ipSCAPE are unavailable.

        Some top alternatives to Zendesk Sell includes Salesforce Sales Cloud, Pipedrive, Thryv, monday sales CRM by monday.com, Vendasta, Hubspot Marketing Hub, ClickUp, Zoho CRM, Salesforce, HubSpot CRM, Pipeliner CRM, Keap, SalesCRM, SimpleCRM, Snapforce CRM and Pipeline CRM.

        Some top alternatives to ipSCAPE includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, Zultys MXIE, Vonage Contact Center, Focus Contact Center and RingCentral Engage Digital.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].