ipSCAPE Reviews in January 2025: User Ratings, Pros & Cons

"GOOD"

What do you like best about ipSCAPE? Provide accurate time, especially when you're on break or lunch. Easy to log in. Provides us an insight into how many calls are waiting on the other line. This helps us to manage our calls. What do you dislike about ipSCAPE? IPscape error occurred while wrapping the call and when you changed your pause reasons. Sometimes we're unable to click other buttons like the transfer call button. What problems is ipSCAPE solving and how is that benefiting ...

"very efficient"

What do you like best about ipSCAPE? It help me monitor the users within the company real time What do you dislike about ipSCAPE? The numerous times that it crashed and had errors What problems is ipSCAPE solving and how is that benefiting you? It help us monitor and asses the employees customer service skills

"Great working with ipSCAPE"

What do you like best about ipSCAPE? ipSCAPE is helpful since we can listen to our previous calls to improve ourselves. The best thing about using ipSCAPE is allowing you to communicate with other countries. What do you dislike about ipSCAPE? It is not a dislike but a suggestion, as sometimes we experience latency on the tools. We would recommend providing an immediate response as it was essential to our work. What problems is ipSCAPE solving and how is that benefiting you? It helps us ...

"Awesome"

What do you like best about ipSCAPE? It will allow us to know how many calls are waiting on the other line so that we can manage our call as part of that this is the tools where we can able to communicate with our customer and help them with their concerns. What do you dislike about ipSCAPE? Ipscape is a good tools but somehow it has latency but still manageable. What problems is ipSCAPE solving and how is that benefiting you? The problems is ipSCAPE solving and how is that benefiting out ...

"Ipscape"

What do you like best about ipSCAPE? i can quickly check and monitor the activities done by my agents as well as to listen to the agent's calls for evaluation of audits on a daily basis to also improve the agent's performance What do you dislike about ipSCAPE? Sometimes it will just keep on loading and I would need to log off the tools and log back in and then go back from where I was doing. I hope this will get fixed. What problems is ipSCAPE solving and how is that benefiting you? It ...

"Amazing Ipscaped."

What do you like best about ipSCAPE? For me to time-in and time-out on time and to check manage the time. What do you dislike about ipSCAPE? When theres is system update but all good all the time. What problems is ipSCAPE solving and how is that benefiting you? The call leave the notes on the Ipscaped.

"awesome"

What do you like best about ipSCAPE? It is providing me an accurate time records What do you dislike about ipSCAPE? Sometimes errors sometimes come in our end What problems is ipSCAPE solving and how is that benefiting you? Call management

"ipScape"

What do you like best about ipSCAPE? I can quickly see the pause reasons for everyone on the production floor. Also, I can immediately listen to calls for evaluating agents's performance on their calls. What do you dislike about ipSCAPE? There are times that it is slow and will keep on loading. I will need to refresh the page to continue what I am doing. I hope this gets better as ipscape is a very convenient tool for my everyday tasks. What problems is ipSCAPE solving and how is that ...

"Ipscape User Friendly"

What do you like best about ipSCAPE? The most helpful about Ipscape is the reporting and also the recording is nice. It's very helpful for me especially when I am listening to the calls of the agents and my team What do you dislike about ipSCAPE? There's nothing that I can think of. It really helps me a lot being a quality analyst. It easier to use and sort especially when I am listening to call recordings of my agents What problems is ipSCAPE solving and how is that benefiting ...

"great experience"

What do you like best about ipSCAPE? it help us in monitoring your queue status What do you dislike about ipSCAPE? you don't have the visibility about how many minutes your on wrapping or hold What problems is ipSCAPE solving and how is that benefiting you? you were able to assist the customer by communicating through IP Scape