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Compare Wolken ServiceDesk vs Salesforce Service Cloud vs Zendesk Support vs Zoho Desk

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Overview

Description

Wolken ServiceDesk is a service desk solution. Were on a mission to create a customer experience that utilizes beautiful, modern software built for the cloud. With the ability to manage ... Read More

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $25 , yearly
Free Trial Availability
  • No free trial
Spotsaas Score

Not Available

9.6/10

User Ratings

3.6

(5)
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Software Demo

Demo

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View demo

Features

Total Features

0 Features

17 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • Not Available
        • $25 , yearly
        Pricing Plans
        • Not Available
        • Starter Suite

          $25

          /user/month

          • Dynamic Email Marketing and Analytics

          • Out-of-the-box Sales Processes

          • Seamless Customer Service

          Show more +

        • Pro Suite

          $100

          /user/month

          • Everything in Starter plus Enhanced; Real-Time Chat

          • Greater Customization and Automation

          • Sales Quoting and Forecasting

          Show more +

        • Enterprise

          $165

          /user/month

          • AI for Customer Service

          • Self-Service Help Center

          • Workflow Automation

        • Browse all pricing plans

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        Get Quote

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        13

        Very Good

        1

        Good

        1

        Poor

        0

        Terible

        0

        Excellent

        774

        Very Good

        6

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Wolken Service Desk has garnered a stream of positive reviews over the past 12 months, with users highlighting its ease of use, flexibility, and comprehensive features. Customers appreciate the ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Easy installation & configurations with ready-to-go workflows, reducing setup time.

        • User-friendly interface for tracking complaints and resolving customer issues efficiently.

        • Saas-based product available on an Opex model, eliminating the need for owning and maintaining products/services.

        • Loaded with features like omnichannel support, knowledge base, and reports for enhanced customer satisfaction.

        • Natural language issue description and prompt responses from knowledge bases enhance support efficiency.

        • Some users mentioned a desire for better customer service and support levels.

        • Richness of features and configurability could be overwhelming for newcomers without proper guidance.

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Customers

        Customers

        No Customers information available.

        Ticketmaster

        Ticketmaster

        IBM

        IBM

        NBC

        NBC

        Media and Screenshots

        Screenshots
        knowledge Base

        6 Screenshots

        service cloud

        4 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        1 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Salesforce Service Cloud offers Free Trial, but Wolken ServiceDesk does not.

        Wolken ServiceDesk is designed for Large Enterprises, Medium Business and Small Business.

        Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Salesforce Service Cloud begins at $25/user/month when yearly, while pricing details for Wolken ServiceDesk are unavailable.

        Some top alternatives to Wolken ServiceDesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, HelpDesk, TOPdesk, Salesforce Service Cloud, CRMdesk, UseDesk, AzureDesk, Help Desk Premier, BoldDesk and Scopedesk.

        Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].