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Compare Vtiger vs Exotel vs Nextiva

Vtiger - CRM Software
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Exotel - Call Center Software
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Overview

Description

Vtiger CRM has been evaluated as one of the world's best new CRM products in CRM Magazine JUNO Awards 2006. Vtiger lets you centrally store your customer information, share it with your ... Read More

ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering ... Read More

Entry Level Pricing
  • Starts from $12 , yearly
  • Starts from $1,000
Free Trial Availability
Spotsaas Score

9.3/10

9.0/10

User Ratings

4.4

(16)
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Software Demo

Demo

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Features

Total Features

9 Features

8 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $12 , yearly
          • $1,000
          Pricing Pans
          • ONE PILOT

            Free

            • Max users - 10

            • Max records - 3000

            • Contact Management - One View, Idle Alerts

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          • ONE GROWTH (Standard)

            $15

            /user/month

            • Max users - 15

            • Max records - 100,000

            • Everything in One Pilot plus

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          • ONE PROFESSIONAL (Standard)

            $42

            /user/month

            • Everything in One Growth plus

            • Salesforce Automation - Multiple Pipelines, Profile & Engagement Scoring, Lead Scoring

            • Help Desk - Social Ticketing, Round Robin Ticket Assignment, Least Loaded Ticket Assignment, Agent Level Business Hours

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          • Browse all pricing plans
          • Not Available
          Pricing Pagevtiger pricingexotel pricing

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          279

          Very Good

          93

          Good

          16

          Poor

          5

          Terible

          6

          Excellent

          49

          Very Good

          21

          Good

          5

          Poor

          0

          Terible

          1

          Expert's Review generated by AI

          Vtiger All-In-One CRM presents itself as a robust and versatile solution, ideal for businesses looking to streamline their customer relationship management processes across multiple functions ...Read more

          Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease ...Read more

          Pros and Cons
          • Comprehensive functionality covers multiple business processes including sales, marketing, customer support, and project management.

          • Highly customizable with options for creating custom modules, fields, workflows, and reports without extensive technical expertise.

          • Centralized customer database ensures real-time updates and streamlines access for all team members.

          • Intuitive and user-friendly interface that facilitates adoption, even for non-technical users.

          • Affordable pricing with extensive features, a great balance of cost and functionality.

          • Interface design lacks modern aesthetics and could be more visually appealing for improved user experience.

          • Steeper learning curve for advanced features, setup, and configuration without sufficient guidance or documentation.

          • Some modules/features are slow to load or buggy at times, causing occasional frustration.

          • User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

          • Efficient call management with auto-saving and easy access to call data and recordings.

          • Reliable customer support and prompt responses to queries and issues.

          • Easy integration with CRM solutions, enhancing productivity and tracking capabilities.

          • Seamless API integration for customization and advanced functionalities.

          • Limited app selection in the Marketplace, restricting access to advanced features and connectors.

          • Inadequate post-sale service experience, as reported by some users.

          • Complexity in feature richness and customizations, which may be overwhelming for new users without adequate support.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Lenovo

          Lenovo

          Breezway

          Breezway

          Lenskart

          Lenskart

          OLA

          OLA

          BYJU'S

          BYJU'S

          Quikr

          Quikr

          Media and Screenshots

          Screenshots
          Contacts screenshot

          7 Screenshots

          IVR menu

          1 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          4 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Vtiger and Exotel offer a Free Trial.

          Vtiger is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Exotel is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Vtiger Starts at $12/user/month when yearly whereas for Exotel Starts at $1,000.

          Some top alternatives to Vtiger includes Salesforce Sales Cloud, Pipedrive, Thryv, Vendasta, Hubspot Marketing Hub, ClickUp, Zoho CRM, Freshsales, Salesforce, HubSpot CRM, Nutshell, Keap, SalesCRM, SimpleCRM, Simply CRM, Odoo CRM and Zoho CRM Plus.

          Some top alternatives to Exotel includes Nextiva, Knowlarity, CloudTalk, Servetel, Call Center Studio, TelebuHub, CallFire, VCC Live, Ozonetel CloudAgent, VoiceIQ and Twilio Flex.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].