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Compare SysAid vs IBM Control Desk

SysAid - Help Desk Software
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Overview

Description

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain ... Read More

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time ... Read More

Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.8/10

Not Available

User Ratings

4.6

(20)
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Software Demo

Demo

View demo

IBM Control Desk has not given any software demo yet

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Features

Total Features

16 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        577

        Very Good

        85

        Good

        23

        Poor

        4

        Terible

        6

        Excellent

        7

        Very Good

        7

        Good

        0

        Poor

        0

        Terible

        1

        Expert's Review generated by AI

        No Expert ai Review available for the product

        IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its ...Read more

        Pros and Cons

        No pros or cons available for the product

        • Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.

        • Great customer service with a supportive team that aids in a smooth onboarding process.

        • Provides mind-blowing management tools, making work easier and optimizing asset utilization.

        • Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.

        • Cloud-based accessibility allows for control and service management from any device, enhancing flexibility and convenience.

        • Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

        • Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        Adobe

        Adobe

        Titan

        Titan

        Coca-Cola

        Coca-Cola

        No Customers information available.

        Media and Screenshots

        Screenshots
        Dashboard screenshot

        9 Screenshots

        No screenshots available.

        Videos
        video-0

        3 Videos

        No videos available.

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both SysAid and IBM Control Desk offer a Free Trial.

        SysAid is designed for Large Enterprises, Medium Business and Small Business.

        IBM Control Desk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing details for both SysAid and IBM Control Desk are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to SysAid includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk, LiveAgent, HelpDesk, Jitbit Helpdesk, TOPdesk, ReadyDesk, Milldesk, Sitehelpdesk, Spiceworks Help Desk and HESK.

        Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Micro Focus Service Manager, SeamlessDesk, HelpDesk, TOPdesk, Sitehelpdesk and Max HelpDesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].