Compare ServiceNow Customer Service Management vs Centreon vs Freshservice vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	ServiceNow Customer Service Management Get Quote Get Quote	Centreon (52) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all ... Read More	Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business ... Read More
Entry Level Pricing	Not Available	Not Available
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score	8.5/10	Not Available
User Ratings		4.8 (105)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	14 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	Not Available
Pricing Pans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	No Reviews No reviews available for the product	4.8 (based on 105 reviews)
Rating Distribution	No Reviews No reviews available for the product	Excellent 50 Very Good 1 Good 1 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	Centreon has emerged as a reliable and efficient network monitoring tool, catering to the evolving needs of IT and network industries. Users appreciate its ability to accurately monitor devices ...Read more
Pros and Cons	No pros or cons available for the product	Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications. Extensive coverage of infrastructure-related issues, including new technologies like AIOps, with excellent support services. Offers the possibility to monitor network services from different angles, making changes easily on a single dashboard. Widely used and preferred in IT and network industries for monitoring network devices, providing real-time up and down status. Easy to use for proactive monitoring of network devices like routers, switches, and servers, with live uptime visibility. The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support. Limited selection in the Marketplace for additional apps and connectors, restricting the availability of advanced functionalities and integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	OTRS 2.5 (93 reviews) PagerDuty 4.5 (1748 reviews) Slack 4.5 (35011 reviews)

Customers

Customers	Rogers 7Eleven LLOYDS	Accor Hotels Airbus Total

Media and Screenshots

Screenshots	No screenshots available.	5 Screenshots
Videos	1 Videos	1 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Centreon offers Free Trial, but ServiceNow Customer Service Management does not.

ServiceNow Customer Service Management is designed for Large Enterprises, Medium Business and Small Business.

Centreon is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both ServiceNow Customer Service Management and Centreon are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to ServiceNow Customer Service Management includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, Deskero, Teamwork Desk, Front, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, CRMdesk, HESK, BoldDesk and Little SaaS Communication.

Some top alternatives to Centreon includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Halo Service Desk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, TOPdesk, Scopedesk and Checkmk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare ServiceNow Customer Service Management vs Centreon vs Freshservice vs ManageEngine ServiceDesk Plus

ServiceNow Customer Service Management

Centreon

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure