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Compare Salesforce Service Cloud vs Freshdesk vs Zoho Desk vs Zendesk Support

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Salesforce Service Cloud (780) Visit website Visit Website	Freshdesk (722) Visit website Visit Website

Overview

Description	Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Entry Level Pricing	Starts from $25	Starts from $15 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.6/10	9.5/10
User Ratings	4.6 (1867)	4 (5374)
	Visit website	Visit website

Features

Total Features	16 Features	16 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$25	$15 , Billed Yearly
Pricing Pans	Not Available	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth $18 Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro $59 Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.6 (based on 1867 reviews)	4 (based on 5374 reviews)
Rating Distribution	Excellent 774 Very Good 6 Good 0 Poor 0 Terible 0	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Quickbooks 4.4 (27182 reviews) Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews)	Harvest 4.5 (909 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho CRM 4.1 (8849 reviews)

Customers

Customers	Ticketmaster IBM NBC	Pearson Bridgestone Feefo

Media and Screenshots

Screenshots	No screenshots available.	6 Screenshots
Videos	2 Videos	3 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].