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Compare Salesforce Service Cloud vs Freshdesk vs Zoho Desk vs Zendesk Support

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Salesforce Service Cloud (20) Visit Website Visit Website	Freshdesk (402) Visit Website Visit Website

Overview

Description	Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Pricing Options	Free Trial available $25,	Get Free Trial $15, Billed Yearly
Spotsaas Score	9.6/10 Spot Score	9.5/10 Spot Score
	Visit Website	Visit Website

Features

Total Features	16 Features	16 Features
Unique Features
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Pricing

Pricing Option
Starting From	$25,	$15, Billed Yearly
Pricing Pans Monthly Plans Yearly Plans	Not Available	Free Integrated ticketing across email and social + 10 more Growth $18 Includes features of Free plan, plus + 20 more Pro $59 Includes features of Growth plan, plus + 21 more Enterprise $95 Includes features of Pro plan, plus + 17 more
Pricing Page

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
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User Reviews

User Ratings	4.6 ( 1867 ) 5 14 4 6 3 0 2 0 1 0 Read Reviews	4 ( 5374 ) 5 111 4 41 3 5 2 7 1 51 Read Reviews
Positive Reviews
Negative Reviews

Integrations

Integration with other apps	Quickbooks Accounting Software Freshbooks Accounting Software Jira Product Management Software	Harvest Time Tracking Software Microsoft Teams Collaboration Software Zoho CRM CRM Software

Media and Screenshots

Screenshots	No screenshots available.
Videos

Alternatives

Alternatives	Zoho Desk ( 1667 ) Zendesk Support ( 657 ) ManageEngine ServiceDesk Plus ( 130 )	Zoho Desk ( 1667 ) Zendesk Support ( 657 ) ManageEngine ServiceDesk Plus ( 130 )

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].