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Compare osTicket vs Spiceworks Help Desk vs Zendesk Support vs Zoho Desk

osTicket - Help Desk Software
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Overview

Description

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More

Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The ... Read More

Entry Level Pricing
  • Starts from $9
  • Not Available
Free Trial Availability
  • Free Trial available
  • No free trial
Spotsaas Score

9.6/10

8.7/10

User Ratings

4.3

(56)
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Software Demo

Demo

Features

Total Features

16 Features

12 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $9
          • Not Available
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          31

          Very Good

          8

          Good

          2

          Poor

          0

          Terible

          1

          Excellent

          16

          Very Good

          14

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          No Customers information available.

          Media and Screenshots

          Screenshots
          Custom Fields screenshot

          11 Screenshots

          3 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          2 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          osTicket offers Free Trial, but Spiceworks Help Desk does not.

          osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

          Spiceworks Help Desk is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of osTicket begins at $9/User/Month, while pricing details for Spiceworks Help Desk are unavailable.

          Some top alternatives to osTicket includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

          Some top alternatives to Spiceworks Help Desk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, Rhino Support, ReadyDesk, GetHelp, Sitehelpdesk, HESK, Help Desk Premier and DeskXpand.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].