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Orbus
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Atera - Help Desk Software
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Overview

Description

Orbus supports enterprise transformation across four key disciplines: Enterprise Architecture, Strategic Portfolio Management, Business Process Analysis, and Governance, Risk & Compliance. ... Read More

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $129 , monthly
Free Trial Availability
Spotsaas Score

Not Available

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

21 Features

48 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $129 , monthly
          Pricing Plans
          • Standard

            Custom

            • Dedicated Customer Success Manager

            • Access to Community Platform

            • Access to Knowledge Base

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          • Premium

            Custom

            • Everything offered in the Standard package

            • Faster Incident Response Times: Ensure business continuity with expedited support.

            • Critical: Within 2 hours

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          • Pro

            $159

            /user/month

            • Remote management automations & scripting

            • Windows support

            • Remote monitoring and alerts

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          • Growth

            $209

            /user/month

            • All the magnitude of Pro

            • Mac and Linux support

            • Remote access using AnyDesk

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          • Power

            $249

            /user/month

            • All the power of Growth

            • Custom analytics

            • Custom support addresses (unlimited)

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          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          No reviews available for the product

          Excellent

          246

          Very Good

          27

          Good

          2

          Poor

          1

          Terible

          1

          Expert's Review generated by AI

          Orbus has established itself as a formidable player in enterprise transformation with its flagship platform, iServer365. I’ve found it to be an incredibly powerful and adaptable tool that brings ...Read more

          Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and ...Read more

          Pros and Cons
          • Orbus effectively covers Enterprise Architecture, Strategic Portfolio Management, Business Process Analysis, and GRC, making it an all-in-one transformation solution.

          • Built on SharePoint with tight Visio and Power BI integrations, it ensures users can leverage familiar tools for modeling, reporting, and collaboration without a steep learning curve.

          • Full support for major industry frameworks like TOGAF, ArchiMate, and BPMN provides flexibility for diverse architectural methodologies and business needs.

          • Custom dashboards, centralized data, and integrations with Jira, Azure DevOps, and ServiceNow empower teams to collaborate across departments using real-time data.

          • Being a SaaS product reliant on SharePoint and online components, offline access and functionality are limited, which may impact teams in low-connectivity environments.

          • The SharePoint-based structure might be limiting or cumbersome for users unfamiliar with Microsoft environments or seeking cloud-agnostic solutions.

          • Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.

          • The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.

          • With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.

          • Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.

          • Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.

          • Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          NHS Digital

          NHS Digital

          Dubai Ports World

          Dubai Ports World

          EDW Technology

          EDW Technology

          Sodexo

          Sodexo

          Domino's

          Domino's

          TGI Fridays

          TGI Fridays

          Media and Screenshots

          Screenshots
          Orbus

          4 Screenshots

          Dashboard

          7 Screenshots

          Videos

          No videos available.

          video-0

          3 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Orbus and Atera offer a Free Trial.

          Orbus is designed for Medium Business and Small Business.

          Atera is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Atera begins at $129/user/month when monthly, while pricing details for Orbus are unavailable.

          Some top alternatives to Orbus includes Atera and SuperOps RMM.

          Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central, Freshdesk, Motadata HelpDesk, HelpDesk, Jitbit Helpdesk, Syncro, ManageEngine OpManager MSP, Datto RMM, ConnectWise Automate and NinjaOne (NinjaRMM).

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].