Compare LiveChat vs Freshdesk Messaging (Formerly Freshchat) vs Smartsupp vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	LiveChat (791) Get Quote Get Quote	Freshdesk Messaging (Formerly Freshchat) (630) Get Quote Get Quote	Smartsupp (410) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More	Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More	Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time ... Read More
Entry Level Pricing	Starts from $16 , Billed Yearly	Not Available	Starts from $10 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available	No free trial
Spotsaas Score	9.8/10	9.3/10	9.3/10
User Ratings	4.4 (2017)	4.4 (263)	4.4 (80)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	8 Features	8 Features	7 Features
Unique Features
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Pricing

Pricing Option
Starting From	$16 , Billed Yearly	Not Available	$10 , Billed Yearly
Pricing Plans	Starter Get Started 60-day chat history Basic widget customization Ticketing system Show more + Team Get Started Unlimited chat history Full widget customization Ticketing system Show more + Business Get Started Unlimited chat history Full widget customization Ticketing system Show more + Browse all pricing plans	Not Available	Free Get Started Free forever for 3 agents 14-day conversation history Live chat + email sending Show more + Standard Get Started 1 year conversation history Live chat + email + Facebook Messenger 1 chatbot New Show more + Pro Get Started 3 years conversation history Live chat + email + Facebook Messenger 10+ chatbots New Show more +
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

User Reviews

User Ratings	4.4 (based on 2017 reviews)	4.4 (based on 263 reviews)	4.4 (based on 80 reviews)
Rating Distribution	Excellent 525 Very Good 192 Good 46 Poor 8 Terible 20	Excellent 329 Very Good 289 Good 3 Poor 3 Terible 6	Excellent 321 Very Good 69 Good 14 Poor 2 Terible 4
Expert's Review generated by AI	LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective ...Read more	Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the ...Read more	Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and ...Read more
Pros and Cons	Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts. Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours. Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively. Automation and asynchronous communication, user-friendly for small business owners. Limited number of active accounts, hindering flexibility during certain periods of high volume. Learning curve can be tricky, requiring time and effort to overcome.	Easy to use interface, allowing for convenient access and navigation, even for non-technical users. Integrated with CRM for seamless customer interactions and relationship management. Combines live chat functionality with AI bot support and self-service solutions for scalable support. Supports omnichannel communication and real-time assistance for enhanced customer experience. Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion. Richness of features and customizations might be complex for new users without adequate support or guidance.	Easy to use and customize, saving time and enhancing customer interactions. Intuitive interface with seamless navigation, contributing to a positive user experience. Reliable service with minimal downtime, ensuring prompt message delivery. Commitment to user privacy and security, offering end-to-end encryption for secure conversations. Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions. Limited customization options such as themes and notification sounds may restrict personalization for some users.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	Freshbooks 4 (4589 reviews) WordPress 4.1 (25641 reviews) Salesforce 4.3 (31400 reviews)	Stripe Payments 4.5 (2947 reviews) Upscope TeamViewer 3.9 (12204 reviews)	WordPress 4.1 (25641 reviews) PrestaShop 4 (699 reviews) OpenCart 4.1 (236 reviews)

Customers

Customers	No Customers information available.	No Customers information available.	Dara bags Insportline Motorgarten

Media and Screenshots

Screenshots	7 Screenshots	5 Screenshots	4 Screenshots
Videos	3 Videos	2 Videos	1 Videos

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	ZoomInfo Chat LiveChat 4.4 Tidio Chat

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both LiveChat and Freshdesk Messaging (Formerly Freshchat) offer a Free Trial.

LiveChat is designed for Large Enterprises, Medium Business and Small Business.

Freshdesk Messaging (Formerly Freshchat) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price of LiveChat begins at $16/User/Month when Billed Yearly, while pricing details for Freshdesk Messaging (Formerly Freshchat) are unavailable.

Some top alternatives to LiveChat includes ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage, Zendesk Chat, Smartchat, LinkedChat, ChatFlow247, Freshchat and ChatAndBot.

Some top alternatives to Freshdesk Messaging (Formerly Freshchat) includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare LiveChat vs Freshdesk Messaging (Formerly Freshchat) vs Smartsupp vs ZoomInfo Chat

LiveChat

Freshdesk Messaging (Formerly Freshchat)

Smartsupp

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure