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Compare Issuetrak vs BoldDesk vs Zoho Desk vs Zendesk Support

Issuetrak - Help Desk Software
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BoldDesk - Help Desk Software
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Overview

Description

Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception ... Read More

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, ... Read More

Entry Level Pricing
  • Starts from $69
  • Starts from $8 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

8.8/10

8.7/10

User Ratings

4.4

(72)
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Software Demo

Demo

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Features

Total Features

14 Features

15 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $69
          • $8 , Billed Yearly
          Pricing Pans
          • Not Available
          • Standard (Agent Based)

            • Email ticketing

            • Knowledge base

            • Ticket auto assignment

            Show more +

          • Growth (Agent Based)

            • Includes features of Starter plan, plus

            • Ticket event and time trigger rules

            • CSAT surveys

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          • Enterprise (Agent Based)

            • Includes features of Growth plan, plus

            • Multi-brand help desk

            • Multi-brand knowledge base

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          • Browse all pricing plans
          Pricing Pageissuetrak pricingbolddesk pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          No Reviews

          No reviews available for the product

          Rating Distribution

          Excellent

          31

          Very Good

          32

          Good

          5

          Poor

          1

          Terible

          0

          No Reviews

          No reviews available for the product

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Pfizer

          Pfizer

          Dollar Tree

          Dollar Tree

          Vigor Industrial

          Vigor Industrial

          IBM

          IBM

          Intel

          Intel

          Siemens

          Siemens

          Media and Screenshots

          Screenshots
          Overview

          6 Screenshots

          No screenshots available.

          Videos
          video-0

          5 Videos

          video-0

          1 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          BoldDesk offers Free Trial, but Issuetrak does not.

          Issuetrak is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          BoldDesk is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Issuetrak Starts at $69/User/Month whereas for BoldDesk Starts at $8/User/Month when Billed Yearly.

          Some top alternatives to Issuetrak includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Jira Service Desk, Freshdesk, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, ReadyDesk, Sitehelpdesk, HESK, Support.cc by 500apps and BoldDesk.

          Some top alternatives to BoldDesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, EngageBay Helpdesk System, ReadyDesk, LabiDesk and AzureDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].