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Compare HelpDesk vs Tikit

HelpDesk - Help Desk Software
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Tikit - Service Desk Software
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Overview

Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With ... Read More

Entry Level Pricing
  • Starts from $29 , Billed Yearly
  • Starts from $90 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.4/10

Not Available

User Ratings

4.3

(50)
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Software Demo

Demo

Features

Total Features

15 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $29 , Billed Yearly
        • $90 , Billed Yearly
        Pricing Plans
        • Team

          • Multiple mailboxes

          • Reply address assigned to Team

          • Multiple email templates

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        • Enterprise

          • Includes features of Team plan, plus

          • Security Audit log Security assistance

          • Audit log

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        • Microsoft Teams Ticketing

          • Unlimited Users & Agents

          • Ticket Creation from Teams Chat

          • Ticket Creation from Email

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        • Microsoft 365 Service Desk

          • Everything in Teams Ticketing Plus,

          • Advanced Automations

          • Full API Access

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        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        23

        Very Good

        2

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        0

        Very Good

        0

        Good

        1

        Poor

        0

        Terible

        0

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        achieveCE

        achieveCE

        Bungalow.Net

        Bungalow.Net

        Rategenius

        Rategenius

        No Customers information available.

        Media and Screenshots

        Screenshots
        Ticket Detail

        3 Screenshots

        Team Chat

        9 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        4 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both HelpDesk and Tikit offer a Free Trial.

        HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

        Tikit is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for HelpDesk Starts at $29/User/Month when Billed Yearly whereas for Tikit Starts at $90/Month when Billed Yearly.

        Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

        Some top alternatives to Tikit includes Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Zoho Desk, Teamwork Desk, SeamlessDesk, HelpDesk, AzureDesk, Desk365, BoldDesk, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].