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Compare Freshdesk vs Zuper

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Zuper - Field Service Management Software
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Overview

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Zuper is field service management software that replaces paper-based invoicing, communications, receipts and work orders. It gives operational intelligence, access to real-time metrics, and ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.5/10

9.3/10

User Ratings

4.9

(38)
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Software Demo

Demo

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Zuper has not given any software demo yet

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Features

Total Features

16 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • Not Available
          Pricing Pans
          • Free

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

            Show more +

          • Growth

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

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          • Pro

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

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          • Browse all pricing plans
          • Not Available
          Pricing Pagefreshdesk pricing

          Pricing information not available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Installed - Windows
          • Mobile - iOS
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Installed - Windows
          • Mobile - iOS
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Excellent

          23

          Very Good

          2

          Good

          0

          Poor

          0

          Terible

          1

          Expert's Review generated by AI

          No Expert ai Review available for the product

          Zuper has received overwhelmingly positive feedback from users over the past 12 months. One of the standout strengths highlighted by users is the exceptional customer support provided by the ...Read more

          Pros and Cons

          No pros or cons available for the product

          • Seamless app integration and streamlined workflow, saving time and effort for users.

          • Efficient field work management with clear task assignment and tracking capabilities.

          • Scalability in dispatching processes, adaptability to various service partners through APIs and Zapier connections.

          • User-friendly interface and mobile application for easy field team management.

          • Customizable features and robust reporting for tailored processes and in-depth insights.

          • Lack of clarity on pricing details on the website.

          • Some features may require developer intervention or technical knowledge for effective utilization.

          • Challenges with integration to external billing software causing duplicate entries.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          Vodafone

          Vodafone

          Denso

          Denso

          IKEA

          IKEA

          Media and Screenshots

          Screenshots
          Freshdesk

          6 Screenshots

          Zuper screenshot

          11 Screenshots

          Videos
          video-0

          3 Videos

          No videos available.

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Freshdesk and Zuper offer a Free Trial.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Zuper is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for Zuper are unavailable.

          Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to Zuper includes Smart Service, FieldEZ, Fieldd, Oracle Field Service Cloud, Salesforce Field Service, ServiceWorks, Odoo Field Service, SAP Field Service Management, Easy Field Services and Service CRM.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].