Compare Freshdesk vs Qualtrics Customer Experience

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk (722) Get Quote Get Quote	Qualtrics Customer Experience (648) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	Qualtrics Customer Experience is the ultimate platform for managing customer experience. It assists the world's leading B2B organizations by providing a scalable and sustainable solution. ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Not Available
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.5/10	Not Available
User Ratings	4 (5374)	4.2 (607)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	16 Features	0 Features
Unique Features		No features
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Pricing

Pricing Option
Starting From	$15 , Billed Yearly	Not Available
Pricing Plans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Mac
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	4 (based on 5374 reviews)	4.2 (based on 607 reviews)
Rating Distribution	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	Excellent 424 Very Good 175 Good 37 Poor 7 Terible 5
Expert's Review generated by AI	No Expert ai Review available for the product	Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, ...Read more
Pros and Cons	No pros or cons available for the product	Versatile tool for designing surveys with dashboard, ticketing, workflows, and more. Dynamic and versatile survey styles with easy changes and important details recording. Predictive intelligence engine for optimizing customer engagement. Aesthetically pleasing with simple processes for survey responses and corrections. Real-time tracking dashboards for insights. Customizations and advanced features may be complex for new users without proper support. Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Harvest 4.5 (909 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho CRM 4.1 (8849 reviews)	Jira 4.4 (17380 reviews) Salesforce 4.3 (31400 reviews) Freshdesk 4 (5374 reviews)

Customers

Customers	Pearson Bridgestone Feefo	Volkswagen JetBlue

Media and Screenshots

Screenshots	6 Screenshots	4 Screenshots
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	SAP Customer Experience Qualtrics Core XM 4.4 Qualtrics Employee Experience 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk offers Free Trial, but Qualtrics Customer Experience does not.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Qualtrics Customer Experience is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for Qualtrics Customer Experience are unavailable.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Some top alternatives to Qualtrics Customer Experience includes SAP Customer Experience, Qualtrics Core XM, Qualtrics Employee Experience, Experience.com, WovVXM, The Experience Manager and NICE Satmetrix.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk vs Qualtrics Customer Experience

Freshdesk

Qualtrics Customer Experience

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure