- Feedback Collection
- Surveys
- CRM
- Sentiment Analysis
Experience management software
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WovVXM is a cloud-based experience management software, designed to offer an efficient way to capture, store and review customer feedback. Utilize feedback links shared via links, QR codes, social media platforms, websites, apps and more to increase reach, giving you ... Read More
Feedback Collection refers to the process of gathering and collecting feedback from users or customers about a particular product, service or experience. It is an essential feature in software that allows companies to obtain valuable insights and opinions from their target audience. With Feedback Collection, businesses can gather information on how their customers perceive their products or services, what improvements they would like to see, and any issues they may have encountered. This feature helps companies to understand their customers' needs and expectations, enabling them to make necessary improvements and
Surveys are a vital tool for gathering information and feedback from a specific group of people. It allows organizations and businesses to understand the thoughts, opinions, and preferences of their target audience. This information is crucial for making informed decisions, improving products or services, and enhancing overall customer satisfaction. One of the key features of surveys is their ability to gather quantitative and qualitative data. This means that surveys can capture both numerical data for statistical analysis and open-ended responses for in-depth insights. These responses can then
Customer relationship management (CRM) is a tool that allows to keep track of all of the company's relationships and interactions with its customers and prospects. Its objective is straightforward: to strengthen business ties. CRM software assists businesses in staying in touch with customers, streamlining procedures, and increasing profits. When people talk about CRM, they usually mean a CRM system, which is a tool that assists with contact management, sales management, productivity, and other tasks. A CRM solution enables users to focus on their company's relationships with customers, service users, colleagues, or suppliers — throughout the relationship's lifecycle, including attracting new customers and providing support and additional services.
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinions rather than a basic count of mentions or comments. It entails gathering and evaluating information from people's social media posts about your brand. If you want to understand what your customers are thinking, sentiment analysis is a valuable tool. It allows you to quickly and easily get feedback on your brand, products and services. It makes you better at what you do by seeing what needs to be improved or fixed.
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Customer Service
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Location
Mumbai, India
WovVXM is a cloud-based experience management software, designed to offer an efficient way to capture, store and review customer feedback. Utilize feedback links shared via links, QR codes, social media platforms, websites, apps and more to increase reach, giving you and your team a better understanding of customer experience across multiple platforms and devices. With WovVXM you will better understand your customers, resulting in improved experiences at multiple interaction points.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta