Compare Freshdesk vs Infobip vs CometChat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk (722) Get Quote Get Quote	Infobip (12) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	Infobip open cloud Communication Platform provides cloud communication services, such as Voice and SMS, through a flexible and reliable API, to ensure business uses the right channels to ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Not Available
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.5/10	Not Available
User Ratings	4 (5374)	3.9 (104)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	16 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$15 , Billed Yearly	Not Available
Pricing Pans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Mobile - Android Browser Based (Cloud) Installed - Mac Installed - Windows	Mobile - iOS Mobile - Android Browser Based (Cloud) Installed - Mac Installed - Windows
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4 (based on 5374 reviews)	3.9 (based on 104 reviews)
Rating Distribution	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	Excellent 6 Very Good 4 Good 0 Poor 0 Terible 2
Expert's Review generated by AI	No Expert ai Review available for the product	Infobip stands out as a competitive player in the SMS and voice space with its strong points shining through in multiple aspects. Users appreciate the platform's competitive pricing, efficient ...Read more
Pros and Cons	No pros or cons available for the product	Competitive pricing and reliable support team providing quick responses. Intuitive user interface with useful features for SMS and MMS services. Clear and simple API for sending messages reliably. Involvement of sales and engineering teams to help achieve goals. Solid platform for sending SMS, offering reliability and ease of use. Lack of empathy and different treatment for small and large customers in customer support. Price hikes due to carrier exclusive firewall deals affecting pricing for customers. Focus on making money without much care for existing customers unless they send large volumes of emails.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Harvest 4.5 (909 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho CRM 4.1 (8849 reviews)	No Integration information available.

Customers

Customers	Pearson Bridgestone Feefo	Uber Zendesk WhatsApp

Media and Screenshots

Screenshots	6 Screenshots	No screenshots available.
Videos	3 Videos	1 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	CometChat 4.5 CommBox 4.4 Plivo 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk offers Free Trial, but Infobip does not.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Infobip is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for Infobip are unavailable.

Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Some top alternatives to Infobip includes CometChat, CommBox, Plivo, Twilio Flex, MessageBird, IMIconnect, MSG91, Sinch, SupportChamp, CloudContactAI and Messenger Communication Platform.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk vs Infobip vs CometChat

Freshdesk

Infobip

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure