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Compare DoneDone vs HelpDesk vs Zendesk Support vs Zoho Desk

DoneDone - Bug Tracking Software
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HelpDesk - Help Desk Software
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Overview

Description

DoneDone is simple bug tracking software, perfect for agile teams. It saves time by allowing to create, assign, and resolve bugs from a single interface. DoneDone integrates with all the ... Read More

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

Entry Level Pricing
  • Starts from $4 , Billed Yearly
  • Starts from $29 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

8.7/10

9.4/10

User Ratings

4.3

(12)

4.3

(50)
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Software Demo

Demo

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Features

Total Features

10 Features

15 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $4 , Billed Yearly
          • $29 , Billed Yearly
          Pricing Plans
          • Collaborate

            • Unlimited Users

            • Unlimited Projects

            • Custom Workflows

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          • Outreach

            • Includes features of Collaborate plan, plus

            • Unlimited Support Agents

            • Unlimited Mailboxes

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          • Team

            • Multiple mailboxes

            • Reply address assigned to Team

            • Multiple email templates

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          • Enterprise

            • Includes features of Team plan, plus

            • Security Audit log Security assistance

            • Audit log

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          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          41

          Very Good

          13

          Good

          2

          Poor

          0

          Terible

          0

          Excellent

          23

          Very Good

          2

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          DoneDone has garnered positive feedback from users over the past 12 months, with key strengths that stand out. The platform's simplicity and ease of use have been widely praised, making it a ...Read more

          No Expert ai Review available for the product

          Pros and Cons
          • Simple and intuitive UI, making it easy for users to learn and use the platform effectively.

          • Efficient ticket support system that helps manage customer queries and support tasks seamlessly.

          • Responsive and proactive developers who continuously enhance the user experience and features.

          • Lack of advanced features like custom fields and more configuration options that some users may find limiting.

          • Slow development pace for certain enhancements such as webhooks, which can delay the implementation of desired functionalities.

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers

          No Customers information available.

          Bungalow.Net

          Bungalow.Net

          Rategenius

          Rategenius

          STS Gaming Group

          STS Gaming Group

          Media and Screenshots

          Screenshots
          Dashboard

          1 Screenshots

          Ticket Detail

          3 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both DoneDone and HelpDesk offer a Free Trial.

          DoneDone is designed for Large Enterprises, Medium Business and Small Business.

          HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for DoneDone Starts at $4/User/Month when Billed Yearly whereas for HelpDesk Starts at $29/User/Month when Billed Yearly.

          Some top alternatives to DoneDone includes Backlog, Teamwork Desk, Issuetrak, HelpDesk, Snappy, TestRail, Bug-Track.com, Disbug, TaskSift and Crash Catch.

          Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].