DoneDone Reviews in January 2025: User Ratings, Pros & Cons

"Easy to use, powerful and great team."

What do you like best about DoneDone? We've used a lot of Help Desk / Support platforms and most are overly complicated, bloated and very cumbersome to use. DoneDone's UI and Onboarding is as pleasant as expected and the platform works effortlessly well. What do you dislike about DoneDone? The platform does not lack in any features which are relevant to us. Everything we need it to do, it does very well. The new iOS app is a real winner and overall the developers are proactive and ...

"Donedone is like an "Oasis" in my business."

What do you like best about DoneDone? The UI/UX is the best i´ve tried. I use the mailboxes every single day, 24/7. Very easy to use and setup the mailboxes. Integration with Slack is wonderful, as it allows me to get an extra set of notification so i don´t lose any email unresponded. It has mobile app.. just makes it perfect. Developers are 100% commited and reply to emails in less than 24h. Donedone has a bright future. mark my words. What do you dislike about DoneDone? I could use this ...

"The best Help Desk Software"

What do you like best about DoneDone? It' all in one I can do support fast, marketing and do all my task in no time, I love DoneDone What do you dislike about DoneDone? I wanna see auto-refresh ASAP, and they are working on it now :D Recommendations to others considering DoneDone: If you use your email for support just try DoneDone, it's the one, I tried HelpScout before and DoneDone is the new HelpSouct Pro. What problems is DoneDone solving and how is that benefiting you? Support, and ...

"Amazing Support ticketing app and PM tool"

What do you like best about DoneDone? the Mailboxes are awesome and the ticketing support is easy to manage. The mobile app is very simple and effective to use. The project features are simple, but complete and super easy again to use, which is a big plus in my case. The new update is sick!! Ticketing system finally has arrived! What do you dislike about DoneDone? Some custom color would be indeed nice (if we could add a bit more of "customization" to the backend in terms of UI) What ...

"Clean Intuitive UI / UX a welcome app to our Daily Tech Stack"

What do you like best about DoneDone? Layout and features are layed out in a clean flow from the start to the end. Features do not get the way of your work flow. What do you dislike about DoneDone? Nothing at this point - all is going well albeit we have been using it for about a Month now. What problems is DoneDone solving and how is that benefiting you? More effeiciate work flow, handling daily tasks and bug tracking, healthy ability to search back on keywords that may come to mind.

"An Incredibly Valuable Tool"

What do you like best about DoneDone? DoneDone is very simple to navigate and extremely easy to learn/use. The simplicity helps you to keep your thoughts organized, and it is very flexible in the small details that you don't even know you need until you need them. I'm a power user and highly recommend this product to any/everyone. What do you dislike about DoneDone? I love everything about DoneDone. The only challenge I've faced with it was building the habit of using it more often. It took ...

"Flexible and User-Friendly Project Management with Donedone.com: A Comprehensive Review"

What do you like best about DoneDone? One of the standout features of Donedone.com is its simplicity and ease of use. The user interface is clean and intuitive, allowing team members to quickly get up to speed with the platform. This can be especially beneficial for teams that are new to project management software. What do you dislike about DoneDone? Although currently mIssing and is very much needed. I checked their public roadmap and it looks like these are currently being reviewed and ...

"A Straightforward Support Ticket Platform for Newbies"

What do you like best about DoneDone? For some of our website clients, we offer to manage all their inbound customer support tickets, DoneDone makes it easy for us to manage multiple companies in one dashboard. But sometimes, we also need the client to be directly involved in resolving tickets, and this, too, is a breeze. Even clients not used to ticket support systems adapt quickly to DoneDone's interface. Overall, a really lovely tool. What do you dislike about DoneDone? Three things ...

"Amazing experience so far!"

What do you like best about DoneDone? Slowly moving our customer support channels over from z*ndesk has been an absolute pleasure! DoneDone makes managing multiple brands/channels easy under a single login. I can't wait to see how they continue to evolve the platform. A sincere thank you to the DoneDone team for consolidating our communications! What do you dislike about DoneDone? I have experienced no downside thus far. What problems is DoneDone solving and how is that benefiting ...

"A pleasure to use"

What do you like best about DoneDone? DoneDone's combination of project management and ticketing in a straightforward interface is one of the best parts of my day. The tool is robust, makes sense, and has a fantastic team behind it that's responsive to feedback. What do you dislike about DoneDone? I want more DoneDone! It does a lot of things well, but I am excited for updates to allow for more capabilities like storing information about customers, more customizability regarding how tickets ...