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Compare BoldDesk vs Smartchat vs ZoomInfo Chat

BoldDesk - Help Desk Software
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Smartchat - Live Chat Software
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Overview

Description

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, ... Read More

Smartchat, an AI-powered live chat software solution, helps businesses attract leads and engage with website visitors in real-time. Gain valuable insights into your online traffic, all from ... Read More

Entry Level Pricing
  • Starts from $8 , Billed Yearly
  • Starts from $49
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

8.7/10

8.3/10

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Software Demo

Demo

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Features

Total Features

15 Features

9 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $8 , Billed Yearly
          • $49
          Pricing Plans
          • Standard (Agent Based)

            • Email ticketing

            • Knowledge base

            • Ticket auto assignment

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          • Growth (Agent Based)

            • Includes features of Starter plan, plus

            • Ticket event and time trigger rules

            • CSAT surveys

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          • Enterprise (Agent Based)

            • Includes features of Growth plan, plus

            • Multi-brand help desk

            • Multi-brand knowledge base

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          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Windows
          • Browser Based (Cloud)
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          Customers

          Customers
          IBM

          IBM

          Intel

          Intel

          Siemens

          Siemens

          No Customers information available.

          Media and Screenshots

          Screenshots

          No screenshots available.

          Smartchat screenshot

          3 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both BoldDesk and Smartchat offer a Free Trial.

          BoldDesk is designed for Large Enterprises, Medium Business and Small Business.

          Smartchat is designed for Medium Business and Small Business.

          Pricing for BoldDesk Starts at $8/User/Month when Billed Yearly whereas for Smartchat Starts at $49/Month.

          Some top alternatives to BoldDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, EngageBay Helpdesk System, ReadyDesk, LabiDesk and AzureDesk.

          Some top alternatives to Smartchat includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage, DeskMoz, Lime Talk, WebsiteAlive, ChatFlow247 and Let's Connect.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].