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Compare Aircall vs CloudTalk vs Nextiva

Aircall - Contact Center Operations Software
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Overview

Description

Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool ... Read More

CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all ... Read More

Entry Level Pricing
  • Starts from $30
  • Starts from $25 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

Not Available

9.6/10

User Ratings
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Software Demo

Demo

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Features

Total Features

0 Features

10 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • $30
        • $25 , Billed Yearly
        Pricing Pans
        • Not Available
        • Starter

          • Unlimited inbound & intracompany calls

          • Click to call

          • Automated call distribution

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        • Essential

          • All Starter features, plus

          • Advanced analytics with unlimited history

          • Real-time client dashboard

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        • Expert

          • All Essential features, plus

          • Salesforce integration

          • Power Dialer, Smart Dialer

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        • Browse all pricing plans
        Pricing Pageaircall pricingcloudtalk pricing

        Other Details

        Organization Types supported
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        782

        Very Good

        64

        Good

        12

        Poor

        8

        Terible

        31

        Excellent

        842

        Very Good

        342

        Good

        46

        Poor

        22

        Terible

        45

        Expert's Review generated by AI

        No Expert ai Review available for the product

        Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based ...Read more

        Pros and Cons
        • Easy to use interface with seamless integration for productivity tools like CRM systems.

        • Fast and responsive customer support appreciated by users for efficient issue resolution.

        • Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.

        • Reliable call quality even for international calls, reducing concerns about signal quality and cost.

        • User-friendly design and intuitive features make it dummy-proof and suitable for non-technical users.

        • Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.

        • Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.

        • Some users faced difficulties navigating the platform, indicating a learning curve for beginners without adequate guidance.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Subsync

        Subsync

        AirTreks

        AirTreks

        Infinityn

        Infinityn

        No Customers information available.

        Media and Screenshots

        Screenshots
        Activity Feed

        3 Screenshots

        Agent Information

        3 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        2 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Aircall and CloudTalk offer a Free Trial.

        Aircall is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        CloudTalk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Aircall Starts at $30/User/Month whereas for CloudTalk Starts at $25/User/Month when Billed Yearly.

        Some top alternatives to Aircall includes Novanet Cloud Contact Center, CloudTalk, HoduCC, Call Center Studio, Dialpad Contact Center, 3CX, Vonage Contact Center and RingCentral Contact Center.

        Some top alternatives to CloudTalk includes Nextiva, CallTools, HoduCC, Call Center Studio, Truly, Aircall, JustCall, Dialpad Contact Center, RingCentral Contact Center, VoxDesk and Squaretalk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].