Gorelo

Gorelo Help Desk Software is an affordable online help desk, automated service desk, and IT asset management solution targeting small-to-medium-sized businesses. It's easy to use and comes with plenty of features, including screen capture, knowledge base management, role based security, customizable emails, progress tracking, project management, ticket filters/sorts, email notifications (alerts), importable reports (including PDF reports), printable forms (in PDF format), time tracking (using an inbuilt clock)