Compare Zoom vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zoom (6134) Get Quote Get Quote	Freshservice (946) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zoom is a video conferencing software that allows you to hold meetings over the internet. It brings users from specific locations around the world together so they can communicate and ... Read More	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More
Entry Level Pricing	Starts from $12.49 , Billed Yearly	Starts from $19 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.8/10	Not Available
User Ratings	3.7 (69243)	4.4 (1491)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	19 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$12.49 , Billed Yearly	$19 , Billed Yearly
Pricing Plans	Basic (Zoom One) Get Started Meetings up to 40 minutes per meeting 100 Attendees per meeting Whiteboard 3 included Show more + Pro (Zoom One) Get Started Meetings up to 30 hours per meeting 100 Attendees per meeting Whiteboard 3 included Show more + Business (Zoom One) Get Started Meetings up to 30 hours per meeting 300 Attendees per meeting Whiteboard Unlimited Show more + Browse all pricing plans	Starter Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	3.7 (based on 69243 reviews)	4.4 (based on 1491 reviews)
Rating Distribution	Excellent 4610 Very Good 1000 Good 154 Poor 56 Terible 314	Excellent 781 Very Good 144 Good 13 Poor 3 Terible 5
Expert's Review generated by AI	Zoom has proven to be a versatile and reliable platform for virtual meetings, with a multitude of users praising its user-friendly interface and top-notch video and audio quality. The ability to ...Read more	No Expert ai Review available for the product
Pros and Cons	High-quality audio and video for virtual meetings, especially with large groups. Excellent customer service with patient and supportive representatives. Easy screen sharing and whiteboard features for enhanced collaboration. Intuitive interface and user-friendly experience for both organizers and participants. Versatile tool for various scenarios, from daily team check-ins to webinars. Limited marketplace selection for additional apps and connectors, restricting advanced functionality customization. Newcomers might find the richness of features and customizations overwhelming without adequate support. Potential complexity in utilizing all features efficiently, especially for users with low technical expertise.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Oracle Eloqua 3.9 (1101 reviews) Google Workspace 4.6 (629 reviews) Acuity Scheduling 4.5 (526 reviews)	Quickbooks 4.4 (27182 reviews) Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews)

Customers

Customers	Zendesk Veeva Splunk	vroom Cordant Addison Lee

Media and Screenshots

Screenshots	No screenshots available.	7 Screenshots
Videos	6 Videos	4 Videos

Alternatives

Alternatives	Livestorm 4.4 Cisco Webex Meetings 4.3 Google Meet 4.4	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zoom and Freshservice offer a Free Trial.

Zoom is designed for Large Enterprises, Medium Business and Small Business.

Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Zoom Starts at $12.49/Month when Billed Yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

Some top alternatives to Zoom includes Livestorm, Cisco Webex Meetings, Google Meet, GotoMeeting, Cisco Webex Teams, BlueJeans Virtual Meetings, VideoMeet, Jitsi Meet, Video Window and Zip Conferencing.

Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zoom vs Freshservice

Zoom

Freshservice

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure