Google Workspace Reviews in January 2025: User Ratings, Pros & Cons

Google workspace is a good product, shame about the support

Google workspace is a good product overall and good value for money. I have been using it for over 15 years since it was first launched as google apps. Back then everything was great, but over the years the customer service and support has become absolutely terrible. They now outsource all their support to India, and all you get is incompetent people who barely understand English, can't read emails and don't actually understand how workspace works most off the time The result of this is ...

you get agent support 24/7 with an average waiting time of 10 seconds yet the agent is pretty much useless

The juxtaposition between how fast the support is and how useless it is it's wild. Don't ever go to a google meet with them; 90% of the time, you can't understand their English accent. They say they will do X for you in Y amount of time, bull****, they never get back to you. This happened 4 times to me. You gotta love monopolies.

computer says no

a good online system, spoiled by poor service and "computer say no" policies. We have 89 accounts on workspace standard, each has 30GB of storage, but I need 100GB for one user. Every chromebook user gets 100GB of storage space - except if you pay for google workspace???? so we cant use that. If you pay for google workspace you cant buy extra storage from google one??? so we cant use that The only way to increase a single users storage is to pay DOUBLE the subscription for EVERY ONE of our ...

The worst customer support (and overall service experience) I've ever encountered.

It's quite incredible that such a big company can be so unbelievably terrible. I hadn't even signed up, and was just curious to see what the cost of a Workspace subscription would be with a simple business email attached to my domain (which was purchased via Wix). Little did I know that they'd literally hijack my domain, forcing me to pay the mid-tier business Workspace subscription, with no way of backing out. Since I wasn't satisfied at all with the pricing, I went to another provider ...

Outsourced to India to save costs

Outsourced to India to save costs. Don't speak good enough English to understand and help customers. Disgraceful. I spend a FORTUNE on google every month. S**t service

Life and Death: This is escalating, stalking can lead to violence!!!

This is a life and death situation please reach out to me!!I am being stalked and my digital identity is being stolen, piece by piece. My stalker sign me up to Alfred's camera, took over my Facebook and Instagram deleted my Linkedin... downloaded copies of my whatsapp messages and photos... And now that I realised the source might have been my workspace account, they locked me out and created a cloud ID!!The police are not helping, and I am writing multiple messages from all my emails ...

Robbery

I have been trying to cancel my domain registrations, and my email service for months with no success, customer service is only FAQ and virtual assistance, of no use whatsoever. It was implemented by an IT contactor and it has been a waste of money for our organisation and it's one of the worst decisions ever made.

Do not use Google workspace

Do not use Google workspace! After being charged twice and a lot of back and forth they finally approved a refund only to reject the refund a few months later with no explanation or reasoning why. The customer service is very poor and are unethical business practice. For such a large company it’s been extremely frustrating and they don’t seem to understand consumer rights. Stay away!

AWFUL

AWFUL. Very worrying a company that runs the world has such appalling customer service. The situation has been ongoing for over months. My developer was give incorrect information multiple times and my account was charged for services I: A) didn't use or need and B) never agreed to and C) the migration in question was never completed as the 'advice' never worked. Each email of complaint / request for help took many days for a reply making the situation unmanageable. In each email, the rep ...

AWFUL

AWFUL. They have charged me for something for a bunch of things that add up to around 50 or 60 £ in 30days without consent. I complained to 'google support' on email who took two weeks to respond and tell me I need to contact google workspace without an email or link or any way to do this. What a joke this company runs the planet. I have no idea why they have taken this money and no one will help