Compare Zoho Desk vs Bigin by Zoho CRM vs Thryv vs Salesforce Sales Cloud

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zoho Desk (4147) Visit website Visit Website *sponsored	Bigin by Zoho CRM (279) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More
Entry Level Pricing	Starts from $7 , yearly	Starts from $7 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.7/10	9.0/10
User Ratings	4.4 (3462)	4.3 (119)
	Visit website	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	27 Features	10 Features
Unique Features
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Pricing

Pricing Option
Starting From	$7 , yearly	$7 , Billed Yearly
Pricing Plans	Express $9 /user/month Get Started Small business essentials: Email Social media Show more + Standard $20 /user/month Get Started Everything in Express + Live chat (Business Messaging) Instant messaging Show more + Professional $35 /user/month Get Started Everything in Standard + Telephony Blueprints Show more + Browse all pricing plans	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
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User Reviews

User Ratings	4.4 (based on 3462 reviews)	4.3 (based on 119 reviews)
Rating Distribution	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19	Excellent 204 Very Good 66 Good 7 Poor 1 Terible 1
Expert's Review generated by AI	Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more	Bigin by Zoho CRM is a fantastic choice for small businesses and startups seeking a simple yet effective CRM solution. Its standout strength lies in its intuitive, user-friendly design, making ...Read more
Pros and Cons	Easily integrates with Zoho applications and third-party tools, enhancing workflow automation. Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations. Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard. Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses. Although mobile support is available, certain functionalities may be more limited compared to the desktop version. Configuring advanced features and integrations may require time and technical knowledge.	Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Seamless integrations with tools like Google Workspace, QuickBooks, and Zapier, aiding in efficient ecosystem connectivity. Mobile compatibility with a robust app, allowing flexibility and on-the-go usage for sales teams. Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)	Zoom 3.7 (69243 reviews) Zoho Meeting 4.5 (912 reviews) Microsoft Teams 4.3 (32097 reviews)

Customers

Customers	NHS Rogers ESSILOR	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	4 Screenshots	1 Screenshots
Videos	4 Videos	2 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Tidio Helpdesk ManageEngine ServiceDesk Plus 4.2	Thryv 4.2 Salesforce Sales Cloud 4.4 monday sales CRM by monday.com

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zoho Desk and Bigin by Zoho CRM offer a Free Trial.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

Bigin by Zoho CRM is designed for and Small Business.

Pricing for Zoho Desk Starts at $7/user/month when yearly whereas for Bigin by Zoho CRM Starts at $7/User/Month when Billed Yearly.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Some top alternatives to Bigin by Zoho CRM includes Thryv, Salesforce Sales Cloud, monday sales CRM by monday.com, Pipedrive, Zoho CRM, Vendasta, ClickUp, Freshsales, Salesforce, Funnel CRM, Gro CRM, Nutshell, Keap, SimpleCRM, BizPlus CRM, Topbin, BigContacts and Bigly Sales.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zoho Desk vs Bigin by Zoho CRM vs Thryv vs Salesforce Sales Cloud

Zoho Desk

Bigin by Zoho CRM

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure