Browse Categories

Compare Zendesk Support vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	ManageEngine ServiceDesk Plus (130) Visit website Visit Website

Overview

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More
Entry Level Pricing	Starts from $49 , Billed Yearly	Not Available
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.2/10	Not Available
User Ratings	4.3 (7934)	4.2 (351)
	Visit website	Visit website

Features

Total Features	18 Features	6 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$49 , Billed Yearly	Not Available
Pricing Pans	Suite Team $59 Get Started Industry-leading ticketing system Messaging across web, mobile and social Email, voice, SMS, and live chat support Show more + Suite Growth $99 Get Started Includes features of Suite Team plan, plus Help center - Multiple Easy-to-set up automations and workflows with additional options Show more + Suite Professional $125 Get Started Includes features of Suite Growth plan, plus AI-powered automated answers - Up to 500 Routing based on agent status, capacity and skills, as well as conversation priority Show more + Browse all pricing plans	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.3 (based on 7934 reviews)	4.2 (based on 351 reviews)
Rating Distribution	Excellent 26 Very Good 0 Good 0 Poor 0 Terible 0	Excellent 4 Very Good 6 Good 0 Poor 0 Terible 0
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Jira 4.4 (17380 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho Flow 4 (18 reviews)

Customers

Customers	No Customers information available.	ManageEngine ServiceDesk Plus_customers_0 ManageEngine ServiceDesk Plus_customers_1 ManageEngine ServiceDesk Plus_customers_2

Media and Screenshots

Screenshots	2 Screenshots	16 Screenshots
Videos	2 Videos	3 Videos

Alternatives

Alternatives	Zoho Desk 4.4 ManageEngine ServiceDesk Plus 4.2 Deskero 4.3	SolarWinds Service Desk 4.4 Jira Service Desk 4.1 Symantec ServiceDesk 4

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].