Compare Zendesk Support vs Helpshift vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	Helpshift (402) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More
Entry Level Pricing	Starts from $19 , yearly	Not Available
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.2/10	9.3/10
User Ratings	4.3 (7934)	4.1 (369)
	Visit website	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	18 Features	24 Features
Unique Features
	Visit website	Get Quote

Pricing

Pricing Option
Starting From	$19 , yearly	Not Available
Pricing Pans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.3 (based on 7934 reviews)	4.1 (based on 369 reviews)
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	Excellent 226 Very Good 138 Good 30 Poor 6 Terible 2
Expert's Review generated by AI	No Expert ai Review available for the product	Helpshift has been consistently praised for its user-friendly interface, efficient ticket management, and robust automation features. Users appreciate the platform's ability to streamline ...Read more
Pros and Cons	No pros or cons available for the product	Integrates well with other resources and systems for easier customer service. Offers a variety of possibilities to search for information and manage client requests effectively. Provides excellent user interface for quick deployment of Q&A, client request management, and issue visibility. Automation and filter settings are great for streamlining support processes. AI bots are well-implemented, helping improve customer service efficiency and experience. Occasional system crashes and slow response times. Limited customization options and lack of certain platform support on the Help Center. Some users find the system a bit overwhelming due to the number of available features and settings.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Quickbooks 4.4 (27182 reviews) Salesforce 4.3 (31400 reviews) Zendesk Talk 4.3 (39 reviews)

Customers

Customers	Siemens LUSH Missouri Star	Microsoft Playrix Zynga

Media and Screenshots

Screenshots	2 Screenshots	2 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	Zoho Desk 4.4 ManageEngine ServiceDesk Plus 4.2 Deskero 4.3	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Support offers Free Trial, but Helpshift does not.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Helpshift is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price of Zendesk Support begins at $19/user/month when yearly, while pricing details for Helpshift are unavailable.

Some top alternatives to Zendesk Support includes Zoho Desk, ManageEngine ServiceDesk Plus, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to Helpshift includes ZoomInfo Chat, ClickDesk, LiveAgent, Desky, LabiDesk, LiveChat, DeskMoz, Zendesk Chat, LiveHelpNow, Comm100 Live Chat and HelpOnClick.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zendesk Support vs Helpshift vs ZoomInfo Chat

Zendesk Support

Helpshift

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure