Compare Zendesk Support vs Freshdesk Customer Success (Formely Freshsuccess) vs Freshsales

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	Freshdesk Customer Success (Formely Freshsuccess) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More
Entry Level Pricing	Starts from $19 , yearly	Starts from $79
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.2/10	Not Available
User Ratings	4.3 (7934)
	Visit website	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	18 Features	0 Features
Unique Features		No features
	Visit website	Get Quote

Pricing

Pricing Option
Starting From	$19 , yearly	$79
Pricing Pans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Small Business Large Enterprises Medium Business Individuals Freelancers	Small Business Large Enterprises Medium Business Individuals Freelancers
Platforms Supported	Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Windows Browser Based (Cloud)	Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

User Reviews

User Ratings	4.3 (based on 7934 reviews)	No Reviews No reviews available for the product
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	No Reviews No reviews available for the product
Expert's Review generated by AI	No Expert ai Review available for the product	Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more
Pros and Cons	No pros or cons available for the product	Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity. Easy ticket raising and process automation for seamless operations. Ability to track product usage and provide comprehensive account information. Web-based accessibility for both internal and external users, promoting convenience. User-friendly interface suitable for new users and easy understanding. Feedback suggests a need for better support to enhance the user experience. Some users found limitations in automation features based on specific business needs.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Zoho CRM 4.1 (8849 reviews) Freshsales 4.6 (1395 reviews) Salesforce 4.3 (31400 reviews)

Customers

Customers	Siemens LUSH Missouri Star	Leadfeeder Ideagen AdStage

Media and Screenshots

Screenshots	2 Screenshots	No screenshots available.
Videos	2 Videos	1 Videos

Alternatives

Alternatives	Zoho Desk 4.4 ManageEngine ServiceDesk Plus 4.2 Deskero 4.3	Freshsales 4.6 Parlor ChurnZero 4.6

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Support offers Free Trial, but Freshdesk Customer Success (Formely Freshsuccess) does not.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Freshdesk Customer Success (Formely Freshsuccess) Starts at $79/User/Month.

Some top alternatives to Zendesk Support includes Zoho Desk, ManageEngine ServiceDesk Plus, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zendesk Support vs Freshdesk Customer Success (Formely Freshsuccess) vs Freshsales

Zendesk Support

Freshdesk Customer Success (Formely Freshsuccess)

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure