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Compare Zendesk Support vs Freshdesk vs Zoho Desk vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Zendesk Support - Help Desk Software

Zendesk Support

(1757)
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Visit Website

*sponsored

Freshdesk - Help Desk Software

Freshdesk

(722)
Get Quote
Get Quote

Overview
Affiliate Disclosure

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $15 , Billed Yearly
Free Trial Availability
Spotsaas Score

9.2/10

9.5/10

User Ratings

4.3

(7934)

4

(5374)
Visit website
Get Quote

Software Demo

Demo

View demo

View demo

Features

Total Features

18 Features

16 Features

Unique Features
      Visit website
      Get Quote

      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $15 , Billed Yearly
          Pricing Pans

          • Support Team

            $25

            /user/month

            Get Started

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            Get Started

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            Get Started

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

            • Browse all pricing plans

          • Free

            Get Started

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

            Show more +

          • Growth

            Get Started

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

            Show more +

          • Pro

            Get Started

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

            Show more +

            • Browse all pricing plans
          Pricing Pagezendesk-support pricingfreshdesk pricing
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Visit Website
          Get Quote

          User Reviews

          User Ratings

          4.3

          (based on 7934 reviews)

          4

          (based on 5374 reviews)
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Integrations

          Integration with other apps

          No Integration information available.

          Harvest
          Harvest

          4.5

          (909 reviews)
          Microsoft Teams
          Microsoft Teams

          4.3

          (32097 reviews)
          Zoho CRM
          Zoho CRM

          4.1

          (8849 reviews)

          Customers

          Customers
          Siemens

          Siemens

          LUSH

          LUSH

          Missouri Star

          Missouri Star

          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          Media and Screenshots

          Screenshots
          Zendesk

          2 Screenshots

          Freshdesk

          6 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          3 Videos

          Alternatives

          Alternatives
          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          ManageEngine ServiceDesk Plus - Service Desk Software
          ManageEngine ServiceDesk Plus

          4.2

          Deskero - Help Desk Software
          Deskero

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          ManageEngine ServiceDesk Plus - Service Desk Software
          ManageEngine ServiceDesk Plus

          4.2

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Freshdesk offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Freshdesk Starts at $15/User/Month when Billed Yearly.

          Some top alternatives to Zendesk Support includes Zoho Desk, ManageEngine ServiceDesk Plus, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA