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Compare Totango vs Freshdesk Customer Success (Formely Freshsuccess)

Overview

Description

Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $79
Free Trial Availability
  • No free trial
  • No free trial
User Ratings
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Software Demo

Demo

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • Not Available
      • $79
      Pricing Pans
      • Not Available
      • Not Available
      Pricing Page

      Pricing information not available

      freshdesk-customer-success--formely-freshsuccess- pricing

      Other Details

      Organization Types supported
      • Small Business
      • Large Enterprises
      • Medium Business
      • Individuals
      • Freelancers
      • Small Business
      • Large Enterprises
      • Medium Business
      • Individuals
      • Freelancers
      Platforms Supported
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
      Get Quote
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      User Reviews

      User Ratings

      No Reviews

      No reviews available for the product

      Rating Distribution

      Excellent

      311

      Very Good

      65

      Good

      16

      Poor

      1

      Terible

      2

      No Reviews

      No reviews available for the product

      Expert's Review generated by AI

      No Expert ai Review available for the product

      Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more

      Pros and Cons
      • Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.

      • Easy ticket raising and process automation for seamless operations.

      • Ability to track product usage and provide comprehensive account information.

      • Web-based accessibility for both internal and external users, promoting convenience.

      • User-friendly interface suitable for new users and easy understanding.

      • Feedback suggests a need for better support to enhance the user experience.

      • Some users found limitations in automation features based on specific business needs.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers
      SAP

      SAP

      Zoom

      Zoom

      Bentley

      Bentley

      Leadfeeder

      Leadfeeder

      Ideagen

      Ideagen

      AdStage

      AdStage

      Media and Screenshots

      Screenshots
      Onboarding

      2 Screenshots

      No screenshots available.

      Videos
      video-0

      2 Videos

      video-0

      1 Videos

      Alternatives

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither Totango nor Freshdesk Customer Success (Formely Freshsuccess) offers a free trial.

      Totango is designed for Large Enterprises, Medium Business and Small Business.

      Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of Freshdesk Customer Success (Formely Freshsuccess) begins at $79/User/Month, while pricing details for Totango are unavailable.

      Some top alternatives to Totango includes Salesforce, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Planhat, Gainsight CS, Freshdesk Customer Success and Freshdesk Customer Success (Formely Freshsuccess).

      Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].