Compare Salesforce Service Cloud vs ice Contact Center

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Salesforce Service Cloud (780) Get Quote Get Quote	ice Contact Center (10) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More	The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer ... Read More
Entry Level Pricing	Starts from $25 , yearly	Not Available
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.6/10	Not Available
User Ratings	4.6 (1867)	4 (6)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	17 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$25 , yearly	Not Available
Pricing Plans	Starter Suite $25 /user/month Get Started Dynamic Email Marketing and Analytics Out-of-the-box Sales Processes Seamless Customer Service Show more + Pro Suite $100 /user/month Get Started Everything in Starter plus Enhanced; Real-Time Chat Greater Customization and Automation Sales Quoting and Forecasting Show more + Enterprise $165 /user/month Get Started AI for Customer Service Self-Service Help Center Workflow Automation Browse all pricing plans	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.6 (based on 1867 reviews)	4 (based on 6 reviews)
Rating Distribution	Excellent 774 Very Good 6 Good 0 Poor 0 Terible 0	Excellent 3 Very Good 5 Good 0 Poor 2 Terible 0
Pros and Cons	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Quickbooks 4.4 (27182 reviews) Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews)	Cisco Webex Teams 4.3 (2668 reviews) Microsoft Teams 4.3 (32097 reviews) Salesforce 4.3 (31400 reviews)

Customers

Customers	Ticketmaster IBM NBC	BobBarker Magnatek Elections Ontario

Media and Screenshots

Screenshots	4 Screenshots	No screenshots available.
Videos	1 Videos	1 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	FIVE CRM uContact 4.9 Call Center Studio 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Salesforce Service Cloud offers Free Trial, but ice Contact Center does not.

Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

ice Contact Center is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Salesforce Service Cloud begins at $25/user/month when yearly, while pricing details for ice Contact Center are unavailable.

Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

Some top alternatives to ice Contact Center includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, VoiceIQ, Vonage Contact Center, RingCentral Contact Center and Focus Contact Center.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Salesforce Service Cloud vs ice Contact Center

Salesforce Service Cloud

ice Contact Center

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure