Compare OTRS vs Centreon vs Freshservice vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	OTRS (1) Get Quote Get Quote	Centreon (52) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	OTRS is a help desk software that simplifies the whole help desk procedure and transforms it into a convenient and efficient process. It enables users to create various types of tickets or ... Read More	Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business ... Read More
Entry Level Pricing	Not Available	Not Available
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score	8.7/10	Not Available
User Ratings	2.5 (93)	4.8 (105)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	14 Features	0 Features
Unique Features		No features
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Pricing

Pricing Option
Starting From	Not Available	Not Available
Pricing Pans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	2.5 (based on 93 reviews)	4.8 (based on 105 reviews)
Rating Distribution	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 1	Excellent 50 Very Good 1 Good 1 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	Centreon has emerged as a reliable and efficient network monitoring tool, catering to the evolving needs of IT and network industries. Users appreciate its ability to accurately monitor devices ...Read more
Pros and Cons		Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications. Extensive coverage of infrastructure-related issues, including new technologies like AIOps, with excellent support services. Offers the possibility to monitor network services from different angles, making changes easily on a single dashboard. Widely used and preferred in IT and network industries for monitoring network devices, providing real-time up and down status. Easy to use for proactive monitoring of network devices like routers, switches, and servers, with live uptime visibility. The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support. Limited selection in the Marketplace for additional apps and connectors, restricting the availability of advanced functionalities and integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews)	OTRS 2.5 (93 reviews) PagerDuty 4.5 (1748 reviews) Slack 4.5 (35011 reviews)

Customers

Customers	bemol Polk County Salvagnini	Accor Hotels Airbus Total

Media and Screenshots

Screenshots	1 Screenshots	5 Screenshots
Videos	2 Videos	1 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Centreon offers Free Trial, but OTRS does not.

OTRS is designed for Large Enterprises, Medium Business and Small Business.

Centreon is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both OTRS and Centreon are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to OTRS includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, ReadyDesk, HelpdeskEddy, HESK, BoldDesk and ServiceNow Customer Service Management.

Some top alternatives to Centreon includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Halo Service Desk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, TOPdesk, Scopedesk and Checkmk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare OTRS vs Centreon vs Freshservice vs ManageEngine ServiceDesk Plus

OTRS

Centreon

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure