Compare Opsgenie vs Freshservice vs Freshdesk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Opsgenie (123) Get Quote Get Quote	Freshservice (946) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More
Entry Level Pricing	Starts from $9 , Billed Yearly	Starts from $19 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.0/10	Not Available
User Ratings	4.5 (213)	4.4 (1491)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	6 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$9 , Billed Yearly	$19 , Billed Yearly
Pricing Pans	Free Get Started Up to 5 users Number of Alerts: Unlimited E-mail Notifications: Unlimited Show more + Essentials Get Started Includes Free Plan features, plus SMS/Voice Notifications (US & Canada): # of users x100 SMS/Voice Notifications (International): # of users x25 Show more + Standard Get Started Includes Essentials Plan features, plus SMS/Voice Notifications (US & Canada): Unlimited SMS/Voice Notifications (International): Unlimited Show more + Browse all pricing plans	Starter Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.5 (based on 213 reviews)	4.4 (based on 1491 reviews)
Rating Distribution	Excellent 99 Very Good 22 Good 1 Poor 1 Terible 0	Excellent 781 Very Good 144 Good 13 Poor 3 Terible 5
Expert's Review generated by AI	Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, ...Read more	No Expert ai Review available for the product
Pros and Cons	Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention. Efficient monitoring and management of production and development servers, with customizable templates and alert notifications. Easy setup for on-call rotations and notifications via various channels like SMS, call, and email. Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis. Enables effective incident management across multiple services and infrastructure, facilitating alarm setup and escalation. Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization. Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Zapier 4.3 (3331 reviews) Slack 4.5 (35011 reviews)	Quickbooks 4.4 (27182 reviews) Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews)

Customers

Customers	Looker	vroom Cordant Addison Lee

Media and Screenshots

Screenshots	4 Screenshots	7 Screenshots
Videos	4 Videos	4 Videos

Alternatives

Alternatives	Freshservice 4.4 Jira Service Desk 4.1 PagerDuty 4.5	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Opsgenie and Freshservice offer a Free Trial.

Opsgenie is designed for Large Enterprises, Medium Business and Small Business.

Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Opsgenie Starts at $9/User/Month when Billed Yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

Some top alternatives to Opsgenie includes Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr, AlertOps, Splunk On-Call, Spike.sh, Mission Manager, StatusCast Incident Management and PagerTree.

Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Opsgenie vs Freshservice vs Freshdesk

Opsgenie

Freshservice

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure