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Level
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Atera - Help Desk Software
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Overview

Description

Level serves as a bridge between accounting and lending processes, making it easy to transfer, track, and trade your loans. An ideal fit for everything from 'buy now, pay later' solutions ... Read More

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More

Entry Level Pricing
  • Starts from $1.00 , Billed Yearly
  • Starts from $129 , monthly
Free Trial Availability
Spotsaas Score

Not Available

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

0 Features

48 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • $1.00 , Billed Yearly
        • $129 , monthly
        Pricing Plans
        • Not Available
        • Pro

          $159

          /user/month

          • Remote management automations & scripting

          • Windows support

          • Remote monitoring and alerts

          Show more +

        • Growth

          $209

          /user/month

          • All the magnitude of Pro

          • Mac and Linux support

          • Remote access using AnyDesk

          Show more +

        • Power

          $249

          /user/month

          • All the power of Growth

          • Custom analytics

          • Custom support addresses (unlimited)

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        • Browse all pricing plans

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Not Available
        • Available
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        User Reviews

        User Ratings

        No reviews available for the product

        Rating Distribution

        No reviews available for the product

        Excellent

        246

        Very Good

        27

        Good

        2

        Poor

        1

        Terible

        1

        Expert's Review generated by AI

        No Expert ai Review available for the product

        Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and ...Read more

        Pros and Cons
        • Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.

        • The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.

        • With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.

        • Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.

        • Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.

        • Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers

        No Customers information available.

        Sodexo

        Sodexo

        Domino's

        Domino's

        TGI Fridays

        TGI Fridays

        Media and Screenshots

        Screenshots

        No screenshots available.

        Dashboard

        7 Screenshots

        Videos
        video-0

        2 Videos

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Level and Atera offer a Free Trial.

        Level is designed for Large Enterprises, Small Business and Medium Business.

        Atera is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Level Starts at $1.00per month when Billed Yearly whereas for Atera Starts at $129/user/month when monthly.

        Some top alternatives to Level includes Atera, SuperOps RMM, ManageEngine, NinjaOne (NinjaRMM), LOANS! for .Net, CloudBnq, Kwik-Loan, Lendstream, StreamLoan, InvoiceCloud, Qualified, NetLoan, Lendio, Workvivo, GoSolo and Liquid Mortgage.

        Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central, Freshdesk, Motadata HelpDesk, HelpDesk, Jitbit Helpdesk, Syncro, ManageEngine OpManager MSP, Datto RMM, ConnectWise Automate and NinjaOne (NinjaRMM).

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].