Compare Kayako vs Freshbooks

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Kayako (195) Get Quote Get Quote	Freshbooks (1299) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors ... Read More	FreshBooks' cloud-based accounting software makes it easy for anyone to invoice, manage payments, and track time from anywhere. It's simple, clean interface means you can categorize and ... Read More
Entry Level Pricing	Not Available	Starts from $8 , monthly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.2/10	9.6/10
User Ratings	3.5 (262)	4 (4589)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	16 Features	17 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	$8 , monthly
Pricing Plans	Not Available	Lite $8 /month Get Started Send invoices to 5 clients Track expenses in real time Create and send estimates Show more + Plus $13 /month Get Started Send invoices to 50 clients Track expenses in real time Create estimates Show more + Premium $24 /month Get Started Send invoices to unlimited clients Track expenses in real time Create estimates Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Freelancers Medium Business Small Business Large Enterprises	Individuals Freelancers Medium Business Small Business Large Enterprises
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	3.5 (based on 262 reviews)	4 (based on 4589 reviews)
Rating Distribution	Excellent 89 Very Good 73 Good 11 Poor 4 Terible 18	Excellent 1014 Very Good 186 Good 46 Poor 18 Terible 35
Expert's Review generated by AI	No Expert ai Review available for the product	FreshBooks has proven to be an indispensable tool for small business owners, freelancers, and agencies seeking an easy-to-use, streamlined solution for invoicing, expense tracking, and basic ...Read more
Pros and Cons	No pros or cons available for the product	Intuitive and user-friendly interface, making it simple to set up and use even for non-accounting experts. Excellent customer support with responsive, knowledgeable, and patient account managers, frequently cited for their exceptional service. Effective for small and freelance businesses, particularly for tasks like invoicing, expense tracking, and bookkeeping. Offers valuable features like recurring billing, time tracking, project collaboration, and seamless payment integrations (e.g., PayPal, Stripe). Great mobile app for tasks like receipt scanning, tracking, and invoicing, ensuring flexibility for on-the-go users. Reporting functionalities and customizations are less robust compared to industry giants, limiting advanced financial analysis. Invoice customization options are relatively limited, which may not meet specific branding needs. Lack of built-in payroll functionality requires integration with external apps for certain regions (e.g., Gusto, Payment Evolution).
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Quickbooks 4.4 (27182 reviews) Xero 4.2 (5582 reviews) Freshbooks 4 (4589 reviews)	HubSpot CRM 4.2 (10374 reviews) Gusto 3.7 (6096 reviews) Zapier 4.3 (3331 reviews)

Customers

Customers	Kayako_customers_2 Kayako_customers_5 Kayako_customers_9	FreshBooks

Media and Screenshots

Screenshots	No screenshots available.	3 Screenshots
Videos	2 Videos	2 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Quickbooks 4.4 Xero 4.2 Zoho Books 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Kayako and Freshbooks offer a Free Trial.

Kayako is designed for Large Enterprises, Medium Business and Small Business.

Freshbooks is designed for Freelancers, Medium Business and Small Business.

The starting price of Freshbooks begins at $8/month when monthly, while pricing details for Kayako are unavailable.

Some top alternatives to Kayako includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Deskero, Teamwork Desk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, CRMdesk, Sitehelpdesk, LabiDesk, HESK and BoldDesk.

Some top alternatives to Freshbooks includes Quickbooks, Xero, Zoho Books, FreeAgent, QuickFile, HoneyBook, Zoho Invoice, Busy Accounting Software, QuickBooks Desktop Pro and Wave.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Kayako vs Freshbooks

Kayako

Freshbooks

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure