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Compare Infraon Assets vs Atera vs Zendesk Support vs Zoho Desk

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Atera - Help Desk Software
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Overview

Description

Infraon Assets is an absolute asset management solution designed to help enterprises optimise their IT assets. Leverage its powerful Software, Hardware, and Fixed asset management tools to ... Read More

Atera is the Help Desk Software that makes ticket tracking work for businesses. With Atera, user can capture, organize, and respond to customer requests with tickets of their own. Atera's ... Read More

Entry Level Pricing
  • Starts from $29 , Billed Yearly
  • Starts from $129 , monthly
Free Trial Availability
Spotsaas Score

Not Available

Not Available

User Ratings
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Software Demo

Demo

Infraon Assets has not given any software demo yet

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Features

Total Features

0 Features

48 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • $29 , Billed Yearly
        • $129 , monthly
        Pricing Plans
        • Essential

          • Hardware Asset Management

          • Spare Management

          • Assets Tracking

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        • Standard

          • Includes features of Essential plan, plus

          • IT Asset Management

          • IT Asset Lifecycle Management

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        • Professional

          • Includes features of Standard plan, plus

          • Agent-less Asset Management

          • Asset Discovery

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        • Browse all pricing plans
        • Pro

          $159

          /user/month

          • Remote management automations & scripting

          • Windows support

          • Remote monitoring and alerts

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        • Growth

          $209

          /user/month

          • All the magnitude of Pro

          • Mac and Linux support

          • Remote access using AnyDesk

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        • Power

          $249

          /user/month

          • All the power of Growth

          • Custom analytics

          • Custom support addresses (unlimited)

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        • Browse all pricing plans

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings

        No reviews available for the product

        Rating Distribution

        No reviews available for the product

        Excellent

        246

        Very Good

        27

        Good

        2

        Poor

        1

        Terible

        1

        Expert's Review generated by AI

        Infraon Assets offers a straightforward and efficient approach to IT asset management, ideal for organizations aiming to track software, hardware, and fixed assets from a single platform. I found ...Read more

        Atera delivers a refreshingly simple and efficient help desk experience, especially for small to mid-sized businesses looking to streamline support operations. Its intuitive ticketing system and ...Read more

        Pros and Cons
        • Infraon Assets stands out by offering a unified platform to manage software, hardware, and fixed assets, ensuring complete visibility across all IT resources.

        • Its streamlined design simplifies complex asset management tasks, enabling IT teams to handle inventory, audits, and compliance with greater speed and accuracy.

        • By tracking and controlling IT resources efficiently, Infraon Assets helps organizations reduce unnecessary expenditures and maximize ROI from their existing assets.

        • The platform is designed with usability in mind, making it accessible to both IT professionals and non-technical staff for easy onboarding and daily usage.

        • Infraon Assets is centered on IT asset management; companies looking for a broader enterprise asset management (EAM) solution might find its scope limited.

        • While suitable for general enterprise use, large-scale organizations may find Infraon Assets less customizable or scalable for very complex environments.

        • Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.

        • The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.

        • With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.

        • Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.

        • Atera’s out-of-the-box reporting may not meet the needs of data-driven enterprises seeking advanced analytics or tailored reporting dashboards.

        • Features like project management and time tracking are add-ons, which could lead to higher overall costs for organizations needing a complete solution.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        TATA

        TATA

        Paytm

        Paytm

        Geojit

        Geojit

        Sodexo

        Sodexo

        Domino's

        Domino's

        TGI Fridays

        TGI Fridays

        Media and Screenshots

        Screenshots

        No screenshots available.

        Dashboard

        7 Screenshots

        Videos

        No videos available.

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Infraon Assets and Atera offer a Free Trial.

        Infraon Assets is designed for Large Enterprises, Medium Business and Small Business.

        Atera is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Infraon Assets Starts at $29/Month when Billed Yearly whereas for Atera Starts at $129/user/month when monthly.

        Some top alternatives to Infraon Assets includes Atera, SuperOps RMM, AssetCloud, ITM IT Asset Management, SummitAI Asset Management, Hardcat, SeQure Asset Management Software, Niveus Asset Tracker, TYASuite Asset Management Software, itemit and GoTo Resolve.

        Some top alternatives to Atera includes Zendesk Support, Zoho Desk, Tidio Helpdesk, ConnectWise Control, Freshservice, ManageEngine ServiceDesk Plus, ManageEngine Desktop Central, Freshdesk, Motadata HelpDesk, HelpDesk, Jitbit Helpdesk, Syncro, ManageEngine OpManager MSP, Datto RMM, ConnectWise Automate and NinjaOne (NinjaRMM).

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].