Compare HubSpot CRM vs Freshdesk Customer Success (Formely Freshsuccess)

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	HubSpot CRM (3140) Get Quote Get Quote	Freshdesk Customer Success (Formely Freshsuccess) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, ... Read More	Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More
Entry Level Pricing	Starts from $1,780 , Billed Monthly	Starts from $79
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.1/10	Not Available
User Ratings	4.2 (10374)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	38 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$1,780 , Billed Monthly	$79
Pricing Plans	Free Tools Get Started Free Marketing tools Free Sales tools Free Service tools Show more + Starter Get Started Marketing Hub Starter Includes 1,000 marketing contacts Sales Hub Starter Includes 2 paid users Show more + Professional Get Started Includes features of Starter plan, plus Marketing Hub Professional Includes 2,000 marketing contacts Show more + Browse all pricing plans	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Small Business Large Enterprises Medium Business Individuals Freelancers	Small Business Large Enterprises Medium Business Individuals Freelancers
Platforms Supported	Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Windows Browser Based (Cloud)	Mobile - Android Mobile - iOS Browser Based (Cloud) Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.2 (based on 10374 reviews)	No reviews available for the product
Rating Distribution	Excellent 2104 Very Good 679 Good 84 Poor 40 Terible 233	No reviews available for the product
Expert's Review generated by AI	HubSpot offers a feature-rich platform that caters extensively to businesses looking to streamline their marketing, sales, and customer management processes. Its intuitive user interface, ...Read more	Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more
Pros and Cons	Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups. Comprehensive integration with tools like Google Suite and seamless APIs, improving productivity and tracking. Intuitive and user-friendly interface for contact and task management, even for individuals with limited technical knowledge. Excellent customer service for troubleshooting, providing quick responses and assistance for most queries. Effective marketing features like Google Ads integration, SEO tools, and custom objects to enhance inbound marketing and sales pipelines. Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses. Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction. Poor accessibility for individuals with disabilities, leading to exclusion of certain user groups.	Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity. Easy ticket raising and process automation for seamless operations. Ability to track product usage and provide comprehensive account information. Web-based accessibility for both internal and external users, promoting convenience. User-friendly interface suitable for new users and easy understanding. Feedback suggests a need for better support to enhance the user experience. Some users found limitations in automation features based on specific business needs.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

Integrations

Integration with other apps	Xero 4.2 (5582 reviews) Freshbooks 4 (4589 reviews) Hubspot Marketing Hub 4.5 (21142 reviews)	Zoho CRM 4.1 (8849 reviews) Freshsales 4.6 (1395 reviews) Salesforce 4.3 (31400 reviews)

Customers

Customers	Classpass Handled Avison Young	Leadfeeder Ideagen AdStage

Media and Screenshots

Screenshots	13 Screenshots	No screenshots available.
Videos	2 Videos	1 Videos

Alternatives

Alternatives	Thryv 4.2 monday sales CRM by monday.com Pipedrive 4.5	Freshsales 4.6 Parlor ChurnZero 4.6

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

HubSpot CRM offers Free Trial, but Freshdesk Customer Success (Formely Freshsuccess) does not.

HubSpot CRM is designed for Individuals, Freelancers, Large Enterprises, Medium Business and Small Business.

Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

Pricing for HubSpot CRM Starts at $1,780 when Billed Monthly whereas for Freshdesk Customer Success (Formely Freshsuccess) Starts at $79/User/Month.

Some top alternatives to HubSpot CRM includes Thryv, monday sales CRM by monday.com, Pipedrive, Vendasta, Hubspot Marketing Hub, ClickUp, Zoho CRM, Freshsales, Salesforce, CompanyHub CRM, Onpipeline, Nutshell, Keap, SalesCRM, FreeCRM and Pipeline CRM.

Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare HubSpot CRM vs Freshdesk Customer Success (Formely Freshsuccess)

HubSpot CRM

Freshdesk Customer Success (Formely Freshsuccess)

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure