Compare HubSpot CRM vs Freshdesk Customer Success (Formely Freshsuccess) vs Freshsales

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• Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups.

• Comprehensive integration with tools like Google Suite and seamless APIs, improving productivity and tracking.

• Intuitive and user-friendly interface for contact and task management, even for individuals with limited technical knowledge.

• Excellent customer service for troubleshooting, providing quick responses and assistance for most queries.

• Effective marketing features like Google Ads integration, SEO tools, and custom objects to enhance inbound marketing and sales pipelines.

• Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses.

• Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.

• Poor accessibility for individuals with disabilities, leading to exclusion of certain user groups.

• Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.

• Easy ticket raising and process automation for seamless operations.

• Ability to track product usage and provide comprehensive account information.

• Web-based accessibility for both internal and external users, promoting convenience.

• User-friendly interface suitable for new users and easy understanding.

• Feedback suggests a need for better support to enhance the user experience.

• Some users found limitations in automation features based on specific business needs.