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Compare HESK vs osTicket vs Zoho Desk vs Zendesk Support

HESK - Help Desk Software
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osTicket - Help Desk Software
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Overview

Description

HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with ... Read More

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More

Entry Level Pricing
  • Starts from $24.91 , Billed Yearly
  • Starts from $9
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

8.6/10

9.6/10

User Ratings

4.3

(56)
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Software Demo

Demo

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Features

Total Features

11 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $24.91 , Billed Yearly
          • $9
          Pricing Pans
          • HESK Cloud

            • 10 Support Agents

            • 10 GB file upload space

            • Statistics module

            Show more +

          • HESK Cloud Plus

            • Unlimited Support Agents

            • 50 GB file upload space

            • Escalate module

            Show more +

          • Not Available
          Pricing Pagehesk pricingosticket pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          4

          Very Good

          1

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          31

          Very Good

          8

          Good

          2

          Poor

          0

          Terible

          1

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers
          Department of Education

          Department of Education

          Cira

          Cira

          Arkansas

          Arkansas

          No Customers information available.

          Media and Screenshots

          Screenshots

          No screenshots available.

          Custom Fields screenshot

          11 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          1 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both HESK and osTicket offer a Free Trial.

          HESK is designed for Large Enterprises, Medium Business and Small Business.

          osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

          Pricing for HESK Starts at $24.91/Month when Billed Yearly whereas for osTicket Starts at $9/User/Month.

          Some top alternatives to HESK includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, Teamwork Desk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, CRMdesk, ReadyDesk, GetHelp, Sitehelpdesk, Trakdesk and Spiceworks Help Desk.

          Some top alternatives to osTicket includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].