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Compare Help Scout vs Zendesk Talk vs Nextiva

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Zendesk Talk - Call Center Software
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Overview

Description

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with ... Read More

Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for ... Read More

Entry Level Pricing
  • Starts from $20 , Billed Yearly
  • Starts from $9
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.7/10

9.0/10

User Ratings

4.3

(39)
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Software Demo

Demo

Features

Total Features

15 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $20 , Billed Yearly
          • $9
          Pricing Plans
          • Standard

            • 2 Mailboxes (Additional Mailboxes are $10 each per month)

            • 1 Docs site (Additional Docs sites are $20 each per month)

            • Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly)

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          • Plus

            • Includes features of Standard plan, plus

            • 5 Mailboxes (Additional Mailboxes are $10 each per month)

            • 2 Docs sites (Additional Docs sites are $20 each per month)

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          • Pro

            • Includes features of Plus plan, plus

            • 25 Mailboxes (Additional Mailboxes are $10 each per month)

            • 10 Docs sites (Additional Docs sites are $20 each per month)

            Show more +

          • Not Available

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          4.3

          (based on 39 reviews)

          Rating Distribution

          Excellent

          237

          Very Good

          67

          Good

          11

          Poor

          5

          Terible

          5

          Excellent

          0

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers
          YETI

          YETI

          Trello

          Trello

          Mixmax

          Mixmax

          No Customers information available.

          Media and Screenshots

          Screenshots
          Help Scout

          7 Screenshots

          Voice channels

          2 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Help Scout and Zendesk Talk offer a Free Trial.

          Help Scout is designed for Large Enterprises, Medium Business and Small Business.

          Zendesk Talk is designed for Individuals, Large Enterprises, Medium Business and Small Business.

          Pricing for Help Scout Starts at $20/User/Month when Billed Yearly whereas for Zendesk Talk Starts at $9/User/Month.

          Some top alternatives to Help Scout includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, CRMdesk, ReadyDesk, Trakdesk, LabiDesk and HESK.

          Some top alternatives to Zendesk Talk includes Nextiva, TalkDesk, uContact, HoduCC, Call Center Studio, TelebuHub, Zendesk Support, VoxDesk, Zendesk Chat and Freshdesk Contact Center (Formerly Freshcaller).

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].