Compare HCL Z Asset Optimizer vs Atera vs Zendesk Support vs Zoho Desk

HCL Z Asset Optimizer is purpose-built for IBM Z environments, providing deep insights and comprehensive support for over 15,000 software products specific to the mainframe ecosystem.

The platform excels in identifying, tracking, and managing in-house software assets, making it easier to maintain accuracy and compliance across the software inventory.

Beyond tracking, it offers powerful optimization features that help reduce redundant licenses and streamline costs, ensuring you get the most out of your mainframe investments.

From discovery to disposal, the solution covers the entire asset management lifecycle, reducing manual work and increasing operational efficiency.

Atera offers a clean, user-friendly interface that streamlines the ticketing process, allowing support agents to quickly organize and respond to customer requests without unnecessary complexity.

The platform enables agents to focus on resolving issues by minimizing administrative overhead and guiding users to self-service solutions, which reduces ticket volume.

With built-in add-ons like project management and time tracking, Atera helps teams maintain accurate records and eliminate manual time sheets—improving accountability and visibility.

Atera empowers businesses to enforce self-service protocols, encouraging customers to resolve common issues independently and reducing repetitive support tasks.