Compare Freshdesk vs Segment

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk (722) Get Quote Get Quote	Segment (208) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	Segment is the Customer Data Platform that connects business customer data, automating data lakes and allowing businesses to send the most relevant message at the best time. Segment enables ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Starts from $120
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.5/10	9.8/10
User Ratings	4 (5374)	4.7 (431)
	Get Quote	Get Quote

Software Demo

Demo	View demo	Segment has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Features

Total Features	16 Features	7 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$15 , Billed Yearly	$120
Pricing Pans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals	Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	4 (based on 5374 reviews)	4.7 (based on 431 reviews)
Rating Distribution	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	Excellent 173 Very Good 32 Good 3 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Harvest 4.5 (909 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho CRM 4.1 (8849 reviews)	Autopilot 4.2 (517 reviews) ActiveCampaign 4.5 (12031 reviews) WebEngage 4.4 (306 reviews)

Customers

Customers	Pearson Bridgestone Feefo	No Customers information available.

Media and Screenshots

Screenshots	6 Screenshots	7 Screenshots
Videos	3 Videos	No videos available.

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	CustomerLabs CDP 4.9 BlueConic 4.1 Captain Metrics

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshdesk and Segment offer a Free Trial.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Segment is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Segment Starts at $120/Month.

Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Some top alternatives to Segment includes CustomerLabs CDP, BlueConic, Captain Metrics, Zylotech, Lexer, Acquia Marketing Cloud, BSI CDP, Gravito CDP and euromessage CDP.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk vs Segment

Freshdesk

Segment

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure