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Compare Freshdesk vs Segment

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Freshdesk - Help Desk Software

Freshdesk

(722)
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Segment - Customer Data Platform (CDP)

Segment

(208)
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Overview
Affiliate Disclosure

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Segment is the Customer Data Platform that connects business customer data, automating data lakes and allowing businesses to send the most relevant message at the best time. Segment enables ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $120
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.5/10

9.8/10

User Ratings

4

(5374)

4.7

(431)
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Software Demo

Demo

View demo

Segment has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Features

Total Features

16 Features

7 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • $120
          Pricing Plans

          • Free

            Get Started

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

            Show more +

          • Growth

            Get Started

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

            Show more +

          • Pro

            Get Started

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

            Show more +

            • Browse all pricing plans
          • Not Available
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
          Get Quote
          Get Quote

          User Reviews

          User Ratings

          4

          (based on 5374 reviews)

          4.7

          (based on 431 reviews)
          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Excellent

          173

          Very Good

          32

          Good

          3

          Poor

          0

          Terible

          0

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Integrations

          Integration with other apps
          Harvest
          Harvest

          4.5

          (909 reviews)
          Microsoft Teams
          Microsoft Teams

          4.3

          (32097 reviews)
          Zoho CRM
          Zoho CRM

          4.1

          (8849 reviews)
          Autopilot
          Autopilot

          4.2

          (517 reviews)
          ActiveCampaign
          ActiveCampaign

          4.5

          (12031 reviews)
          WebEngage
          WebEngage

          4.4

          (306 reviews)

          Customers

          Customers
          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          No Customers information available.

          Media and Screenshots

          Screenshots
          Freshdesk

          6 Screenshots

          Segment screenshot: Choose your integration in Segment

          7 Screenshots

          Videos
          video-0

          3 Videos

          No videos available.

          Alternatives

          Alternatives
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Tidio Logo
          Tidio Helpdesk
          CustomerLabs CDP - Customer Data Platform (CDP)
          CustomerLabs CDP

          4.9

          BlueConic - Customer Data Platform (CDP)
          BlueConic

          4.1

          Captain Metrics - Customer Data Platform (CDP)
          Captain Metrics

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Freshdesk and Segment offer a Free Trial.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Segment is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Segment Starts at $120/Month.

          Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to Segment includes CustomerLabs CDP, BlueConic, Captain Metrics, Zylotech, Lexer, Acquia Marketing Cloud, BSI CDP, Gravito CDP and euromessage CDP.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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