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Compare Freshdesk vs ChurnZero

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Overview

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

ChurnZero is a customer success software that helps SaaS companies increase customer lifetime value. It automatically track customer experience through NPS, MQL, SQL, renewal surveys and ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.5/10

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

16 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $15 , Billed Yearly
        • Not Available
        Pricing Pans
        • Free

          • Integrated ticketing across email and social

          • Ticket Dispatch

          • Knowledge Base

          Show more +

        • Growth

          • Includes features of Free plan, plus

          • Automations

          • Collision Detection

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Multiple products

          • Includes up to 5000 Collaborators

          Show more +

        • Browse all pricing plans
        • Not Available
        Pricing Pagefreshdesk pricing

        Pricing information not available

        Other Details

        Organization Types supported
        • Small Business
        • Large Enterprises
        • Medium Business
        • Individuals
        • Freelancers
        • Small Business
        • Large Enterprises
        • Medium Business
        • Individuals
        • Freelancers
        Platforms Supported
        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        549

        Very Good

        99

        Good

        11

        Poor

        7

        Terible

        56

        Excellent

        723

        Very Good

        23

        Good

        2

        Poor

        0

        Terible

        1

        Expert's Review generated by AI

        No Expert ai Review available for the product

        No Expert ai Review available for the product

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Pearson

        Pearson

        Bridgestone

        Bridgestone

        Feefo

        Feefo

        No Customers information available.

        Media and Screenshots

        Screenshots
        Freshdesk

        6 Screenshots

        ChurnZero screenshot

        2 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        2 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Freshdesk and ChurnZero offer a Free Trial.

        Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        ChurnZero is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for ChurnZero are unavailable.

        Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

        Some top alternatives to ChurnZero includes Parlor, ClientSuccess, Totango, Custify, Salesmachine, Planhat, Gainsight CS, Freshdesk Customer Success, Churn360 and Freshdesk Customer Success (Formely Freshsuccess).

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].