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Compare Freshdesk vs BrightGauge

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Freshdesk - Help Desk Software

Freshdesk

(722)
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BrightGauge - Business Intelligence Software

BrightGauge

(16)
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Overview
Affiliate Disclosure

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

BrightGauge is the ideal solution for visualizing and tracking your company's key performance indicators (KPIs). It offers a customized dashboard created by connecting various business and ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $233 , Billed Yearly
Free Trial Availability
  • No free trial
Spotsaas Score

9.5/10

8.4/10

User Ratings

4

(5374)

4.4

(45)
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Software Demo

Demo

View demo

View demo

Features

Total Features

16 Features

6 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • $233 , Billed Yearly
          Pricing Pans

          • Free

            Get Started

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

            Show more +

          • Growth

            Get Started

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

            Show more +

          • Pro

            Get Started

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

            Show more +

            • Browse all pricing plans

          • Standard

            Get Started

            • 2 Datasources

            • 2 Admins

            • Unlimited Dashboards

            Show more +

          • Enterprise

            Get Started

            • 2 Datasources

            • 3 Admins

            • 25 Snapshot Gauges

            Show more +

          • Enterprise Plus

            Get Started

            • 4 Datasources

            • 3 Admins

            • 150 Snapshot Gauges

            Show more +

          Pricing Pagefreshdesk pricingbrightgauge pricing
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Medium Business
          • Freelancers
          • Large Enterprises
          • Small Business
          • Individuals
          • Medium Business
          • Freelancers
          • Large Enterprises
          • Small Business
          • Individuals
          Platforms Supported
          • Mobile - Android
          • Browser Based (Cloud)
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Mobile - Android
          • Browser Based (Cloud)
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote
          Get Quote

          User Reviews

          User Ratings

          4

          (based on 5374 reviews)

          4.4

          (based on 45 reviews)
          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Excellent

          13

          Very Good

          3

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Integrations

          Integration with other apps
          Harvest
          Harvest

          4.5

          (909 reviews)
          Microsoft Teams
          Microsoft Teams

          4.3

          (32097 reviews)
          Zoho CRM
          Zoho CRM

          4.1

          (8849 reviews)
          Quickbooks
          Quickbooks

          4.4

          (27182 reviews)
          Xero
          Xero

          4.2

          (5582 reviews)
          Harvest
          Harvest

          4.5

          (909 reviews)

          Customers

          Customers
          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Feefo

          Feefo

          Origin

          Origin

          Air IT

          Air IT

          BNGTeam

          BNGTeam

          Media and Screenshots

          Screenshots
          Freshdesk

          6 Screenshots

          BrightGauge screenshot

          5 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          1 Videos

          Alternatives

          Alternatives
          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          ManageEngine ServiceDesk Plus - Service Desk Software
          ManageEngine ServiceDesk Plus

          4.2

          Entrinsik Informer - Business Intelligence Software
          Entrinsik Informer

          4.7

          Microsoft Power BI - Business Intelligence Software
          Microsoft Power BI

          4.4

          Dundas BI - Business Intelligence Software
          Dundas BI

          4.4

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Freshdesk offers Free Trial, but BrightGauge does not.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          BrightGauge is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for BrightGauge Starts at $233/Month when Billed Yearly.

          Some top alternatives to Freshdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to BrightGauge includes Entrinsik Informer, Microsoft Power BI, Dundas BI, SAS Business Intelligence, SAP BusinessObjects BI, Panintelligence, Visualr, WovVBI, SimpleKPI and dataSights.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA