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Compare Freshchat vs LiveAgent vs Zoho Desk vs Zendesk Support

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Freshchat - Live Chat Software

Freshchat

(630)
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LiveAgent - Help Desk Software

LiveAgent

(870)
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Overview
Affiliate Disclosure

Description

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different ... Read More

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $15
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.5/10

9.8/10

User Ratings

4.5

(191)

4.7

(1542)
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Get Quote

Software Demo

Demo

View demo

View demo

Features

Total Features

8 Features

25 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • $15
          Pricing Pans

          • Free (Messaging)

            Get Started

            • Chatbots (Freddy)

            • Chatbot Analytics (Freddy)

            • Inbox Views

            Show more +

          • Growth (Messaging)

            Get Started

            • Includes features of Free plan, plus

            • Up to 2000 bot sessions/month (Free)

            • Assignment Rules

            Show more +

          • Pro (Messaging)

            Get Started

            • Includes features of Growth plan, plus

            • Up to 3000 bot sessions/month (Free)

            • WhatsApp Business (Popular)

            Show more +

            • Browse all pricing plans
          • Not Available
          Pricing Pagefreshchat pricingliveagent pricing
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote
          Get Quote

          User Reviews

          User Ratings

          4.5

          (based on 191 reviews)

          4.7

          (based on 1542 reviews)
          Rating Distribution

          Excellent

          338

          Very Good

          271

          Good

          12

          Poor

          3

          Terible

          6

          Excellent

          682

          Very Good

          173

          Good

          13

          Poor

          1

          Terible

          1

          Expert's Review generated by AI

          Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and ...Read more

          No Expert ai Review available for the product

          Pros and Cons

          • Seamless and user-friendly interface for smooth customer interactions.

          • Easy integration with CRM and other tools.

          • Real-time chat assistance and omnichannel support.

          • Comprehensive view of support needs.

          • Efficient communication through automated workflows.

          • Occasional glitches may disrupt the system flow.

          • Limited marketplace for additional apps and connectors.

          • Some users find the interface buggy and slow to refresh.

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Integrations

          Integration with other apps
          Stripe Payments
          Stripe Payments

          4.5

          (2947 reviews)
          Upscope
          Upscope
          TeamViewer
          TeamViewer

          3.9

          (12204 reviews)
          Xero
          Xero

          4.2

          (5582 reviews)
          vCita
          vCita

          4.5

          (306 reviews)
          Stripe Payments
          Stripe Payments

          4.5

          (2947 reviews)

          Customers

          Customers
          Dunzo

          Dunzo

          Delivery Hero

          Delivery Hero

          klarna

          klarna

          LiveAgent_customers_5

          LiveAgent_customers_5

          LiveAgent_customers_1

          LiveAgent_customers_1

          LiveAgent_customers_3

          LiveAgent_customers_3

          Media and Screenshots

          Screenshots
          Freshchat Analytics screenshot

          5 Screenshots

          Inside of Tickets

          14 Screenshots

          Videos
          video-0

          5 Videos

          video-0

          5 Videos

          Alternatives

          Alternatives
          ZoomInfo Chat - Live Chat Software
          ZoomInfo Chat
          ClickDesk - Live Chat Software
          ClickDesk

          4

          LiveAgent - Help Desk Software
          LiveAgent

          4.7

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          ManageEngine ServiceDesk Plus - Service Desk Software
          ManageEngine ServiceDesk Plus

          4.2

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Freshchat and LiveAgent offer a Free Trial.

          Freshchat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          LiveAgent is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          The starting price for both Freshchat and LiveAgent begins at $15/User/Month when Billed Yearly.

          Some top alternatives to Freshchat includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

          Some top alternatives to LiveAgent includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, ClickDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Help Scout, LabiDesk, LiveChat, Zendesk Chat, LiveHelpNow and Little SaaS Communication.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA