Compare Freshchat vs Freshdesk vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshchat (630) Get Quote Get Quote	Freshdesk (722) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Entry Level Pricing	Starts from $15 , Billed Yearly	Starts from $15 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.5/10	9.5/10
User Ratings	4.5 (191)	4 (5374)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	8 Features	16 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$15 , Billed Yearly	$15 , Billed Yearly
Pricing Plans	Free (Messaging) Get Started Chatbots (Freddy) Chatbot Analytics (Freddy) Inbox Views Show more + Growth (Messaging) Get Started Includes features of Free plan, plus Up to 2000 bot sessions/month (Free) Assignment Rules Show more + Pro (Messaging) Get Started Includes features of Growth plan, plus Up to 3000 bot sessions/month (Free) WhatsApp Business (Popular) Show more + Browse all pricing plans	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.5 (based on 191 reviews)	4 (based on 5374 reviews)
Rating Distribution	Excellent 338 Very Good 271 Good 12 Poor 3 Terible 6	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56
Expert's Review generated by AI	Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and ...Read more	No Expert ai Review available for the product
Pros and Cons	Seamless and user-friendly interface for smooth customer interactions. Easy integration with CRM and other tools. Real-time chat assistance and omnichannel support. Comprehensive view of support needs. Efficient communication through automated workflows. Occasional glitches may disrupt the system flow. Limited marketplace for additional apps and connectors. Some users find the interface buggy and slow to refresh.	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Stripe Payments 4.5 (2947 reviews) Upscope TeamViewer 3.9 (12204 reviews)	Harvest 4.5 (909 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho CRM 4.1 (8849 reviews)

Customers

Customers	Dunzo Delivery Hero klarna	Pearson Bridgestone Feefo

Media and Screenshots

Screenshots	5 Screenshots	6 Screenshots
Videos	5 Videos	3 Videos

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Freshchat and Freshdesk offer a Free Trial.

Freshchat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price for both Freshchat and Freshdesk begins at $15/User/Month when Billed Yearly.

Some top alternatives to Freshchat includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshchat vs Freshdesk vs Zendesk Support vs Zoho Desk

Freshchat

Freshdesk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure