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Compare Exotel vs ERPNext

Exotel - Call Center Software
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ERPNext - ERP Software
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Overview

Description

ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering ... Read More

Introducing ERPNext, a top-notch open source ERP software designed for businesses of all sizes. With a wide range of industry acceptance, from retail to healthcare to service-based ... Read More

Entry Level Pricing
  • Starts from $1,000
  • Not Available
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.0/10

9.5/10

User Ratings

4.4

(16)
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Software Demo

Demo

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Features

Total Features

8 Features

12 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $1,000
          • Not Available
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Small Business
          • Medium Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Small Business
          • Medium Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          49

          Very Good

          21

          Good

          5

          Poor

          0

          Terible

          1

          Excellent

          30

          Very Good

          20

          Good

          0

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease ...Read more

          ERPNext is a versatile and powerful ERP solution, highly praised for its flexibility and open-source nature. Users appreciate the ability to customize the system to suit their specific business ...Read more

          Pros and Cons
          • User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

          • Efficient call management with auto-saving and easy access to call data and recordings.

          • Reliable customer support and prompt responses to queries and issues.

          • Easy integration with CRM solutions, enhancing productivity and tracking capabilities.

          • Seamless API integration for customization and advanced functionalities.

          • Limited app selection in the Marketplace, restricting access to advanced features and connectors.

          • Inadequate post-sale service experience, as reported by some users.

          • Complexity in feature richness and customizations, which may be overwhelming for new users without adequate support.

          • Customizable and open-source nature, allowing for flexibility and customization based on business needs.

          • All-in-one solution with integrated modules for various business functions like accounting, manufacturing, HR, and CRM.

          • Active community support and lifetime upgrades, fostering continuous improvement and customer engagement.

          • Intuitive and user-friendly interface, making it accessible even for beginners.

          • Comprehensive features for inventory management, order processing, and financial management.

          • Setup and customization process can be challenging for newcomers without pre-built options or clear sample structures.

          • Limited documentation and technical support for developers, leading to difficulties in understanding and extending some functionalities.

          • Upgrading ERPNext, especially with customizations, can be cumbersome and may require revisions post major release updates.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          OLA

          OLA

          BYJU'S

          BYJU'S

          Quikr

          Quikr

          No Customers information available.

          Media and Screenshots

          Screenshots
          IVR menu

          1 Screenshots

          Task

          3 Screenshots

          Videos
          video-0

          4 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Exotel and ERPNext offer a Free Trial.

          Exotel is designed for Large Enterprises, Medium Business and Small Business.

          ERPNext is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Exotel begins at $1,000, while pricing details for ERPNext are unavailable.

          Some top alternatives to Exotel includes Nextiva, Knowlarity, CloudTalk, Servetel, Call Center Studio, TelebuHub, CallFire, VCC Live, Ozonetel CloudAgent, VoiceIQ and Twilio Flex.

          Some top alternatives to ERPNext includes Dolibarr ERP CRM, Odoo CRM, abas ERP, SAP ERP, SAP Business One, Odoo ERP, Microsoft Dynamics 365 ERP, Business i ERP, SIX ERP and ERP-ONE+.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].